Dispatch and Reception Coordinator

My client, a Somerset West-based manufacturing concern selling through ecommerce, with daily picking, packing and dispatch of individual customer orders, is seeking to employ a Dispatch and Reception Coordinator to join their dynamic team.

Dispatch is the primary responsibility, with reception and customer service forming the balance of the role. The person will answer all incoming calls, so excellent spoken English, a professional telephone manner and the ability to communicate confidently in Afrikaans are essential.

Main responsibilities:

• Pick, check and pack orders accurately, verifying products, quantities, delivery details and packaging.
• Book courier collections, prepare waybills and manifests and manage parcel handovers.
• Track deliveries, resolve queries and communicate with customers and couriers.
• Maintain dispatch records and provide a daily update of orders shipped and anything outstanding.
• Assist with stock counts and stock records, keeping the dispatch area organised.
• Answer incoming calls, take accurate messages, handle reception and email enquiries and assist walk-in customers.

The successful candidate will have the following skills:

• Relevant dispatch, order fulfilment or logistics administration experience, preferably in ecommerce.
• Excellent spoken English, with clear, confident and professional telephone communication.
• Good conversational Afrikaans, sufficient to assist customers and handle telephone enquiries. This is a requirement.
• Strong attention to detail and consistent accuracy, particularly when working with multiple orders and products.
• Good computer skills, including email, spreadsheets and learning order-management and courier systems.
• A helpful manner and the ability to deal professionally with customers.
• A practical, hands-on approach to packing, good organisation and the ability to meet collection deadlines and raise problems early.