Loans Consultant (Telesales)
First seen by Alion on Oct 28, 2026.
Hello Group is seeking to appoint a highly motivated and target-driven Loans Consultant to join our Loans team.
The successful candidate will be responsible for inbound and outbound telephone sales, WhatsApp engagement, lead conversion and generating new loan business. The role requires a strong sales mindset, excellent communication skills and the ability to build relationships with customers while ensuring that all sales are conducted responsibly and in line with company policies and processes.
You will play a key role in achieving revenue targets by converting leads into successful loan sales and providing customers with appropriate loan and repayment solutions.
Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
What Hello Group Offers
- Onsite Barista – Because life’s too short for bad coffee!
- Exciting Team Events – Work hard, play harder!
- Teambuilding Activities – Get to know your teammates beyond the screen!
- A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
- A Top-Notch Office Space – Where inspiration meets innovation.
Our entities:
- Hello Paisa – Secure and affordable international money transfers & digital banking solutions.
- Hello Pay – Empowering individuals with financial solutions tailored to their needs.
- Q-Mart – Leading the way in wholesale and distribution for mobile and financial products.
- Proactively contact inbound and outbound leads to generate sales opportunities.
- Convert leads into successful loan sales.
- Identify new business opportunities and cultivate your own leads.
- Engage with customers via telephone and WhatsApp.
- Provide accurate product information and appropriate advice to customers.
- Assess customer needs and affordability using available internal cash-flow and transaction information.
- Recommend appropriate loan amounts and repayment solutions.
- Achieve or exceed monthly, quarterly and annual sales targets.
- Build and maintain strong customer relationships.
- Ensure all sales are conducted responsibly and in accordance with company policies and processes.
- Maintain accurate customer documentation and records.
- Prepare regular sales and communication reports for management.
- Contribute towards overall team and revenue targets.
Key Performance Indicators
Performance will be measured against key targets, including:
- Number of outbound calls/emails made.
- Lead conversion rate.
- Revenue generated from internal sales.
- Achievement of monthly, quarterly and annual sales targets.
- Minimum 2 years' proven experience in a sales or telesales environment.
- Matric or relevant qualification/experience.
- Proven track record of achieving sales targets.
- Strong telephone sales and customer engagement experience.