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Technical Support Engineer

Helpware • English: B2 • JavaScript • SQL • 2 days ago

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Salary

≈ $11k – $30k per year (Estimated)

Location

In office (Ukraine)

Seniority

Junior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 10, 2026. First seen by Alion on Oct 7, 2026. Helpware scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Helpware

Helpware is a business process outsourcing company that provides customer support, technical support, back-office, sales, content moderation and patient services, alongside AI implementation and custom software development through its Helpware CX, Helpware AI and Helpware Tech divisions. Incorporated as Helpware Inc. in 2015, it runs about 19 locations with teams in the US, Mexico, Ukraine, Germany, Albania, Poland, Puerto Rico, Guam and the Philippines, including Manila and Cebu. It hires customer service and technical support representatives, patient enrollment specialists, team leaders, telesales agents, recruiters, QA engineers and full stack developers.

helpware.com • Guadalajara • Cebu City • Kyiv • Orlando • Kampala • Custom Software Development • Artificial Intelligence • Software • Call Center Services • Business Process Outsourcing (BPO) • 201-500 employees • Est. 2015

Tech stack of Helpware

We are looking for a Technical Support Engineer to provide hands-on technical support for a SaaS platform and work closely with clients and internal technical teams.

Key Responsibilities:

Provide technical support and troubleshoot complex client issues.
Troubleshoot integrations, APIs, data feeds, and client-side applications.
Work with HTML, CSS, and JavaScript.
Analyze data to identify and resolve technical issues.
Collaborate with Engineering, Product, Customer Success, and other teams.
Perform testing and quality assurance for client solutions.
Maintain and update technical documentation.

Requirements:

2+ years of experience in Technical Support, Application Support, or Support Engineering.
Strong practical knowledge of HTML, CSS, and JavaScript - mandatory.
Knowledge of SQL, XML, and APIs is a plus.
Strong problem-solving and analytical skills.
Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
Good English communication skills.
We are looking for a technical support professional, rather than someone with a purely Customer Service or Tier 1 Support background.
No voice/phone support is required.
English - B2+

Working Hours:

The role follows US Central Time.
Two schedule options are available:
- 8:00 AM-4:00 PM CST (16:00-00:00 Kyiv time)
- 9:00 AM-5:00 PM CST ( 17:00-01:00 Kyiv time)
The exact working hours will be agreed upon with the candidate

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