LAB Manager

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Global Lab Manager implements the GTS Global Lab mission and values and defines the direction to be taken in the future. This person is also responsible for daily operational excellence and accountable for the Lab facility in Sofia. The Manager must balance the needs, expectations of users, partners, Lab Staff (if any) and stakeholders. The Manager implements and manages an organization that is logical, has defined key accountabilities and is effective and efficient.

The below responsibilities apply to both Sofia and Global Lab Management.

How you will make your mark:

The Global Lab Manager will be part of both the GTS Sofia and the Global Lab Management teams, and will be responsible and accountable for key aspects of the CSC Sofia/Global Lab programs, including:

• Engagement with users/stakeholders

• Operating Level Agreements (OLA) and performance reporting

• Implementing and Managing consistent workload tracking practices across labs

• Management of equipment and infrastructure budget, procurement, deployment and disposal

• Financial accountability and predictability (to both GSR and Global Lab leadership)

• Asset Management

• Communication and reporting

• Ensuring Safety and Security policies are met

• Engagement with key partners (GRE, HPE-IT, etc.)

About you:

• University degree or equivalent in business administration or in a technical discipline

• At least 5+ years of relevant experience. Extensive and proven operations and technical experience in Technical Support
• Fluent in English language
• Strong technical affinity and experience

• Hands-on approach

• Result-orientated

• Excellent planning and organizational skills.

• Good analytical skills

• Demonstrated communication skills

• A comprehensive understanding of Support Delivery processes

• Demonstrated experience managing and leading in a multi-cultural organization

• Advanced HPE product knowledge

• Internal HPE tools

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.