Technical Support Engineer – Network Management

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Role Description:

Deliver high-quality technical assistance for

• NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA)

Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment. Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution. Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation. Work with L3 team to develop product trainings and contribute towards knowledge base articles. Ability to troubleshoot and debug complex, unique networks with mixed media and protocols. Timely completion of training and certification as assigned Ability to mentor newly hired support engineers and peers in technical areas of specialty.

Skill Set Required:

• Must have working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization and Scripting
• Must have hands on experience with Linux system level troubleshooting
• Must be experienced in handling large-scale software applications deployment, configuration [config files and script based] and debugging.
• Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required.
• Superior verbal, written communication and customer handling skills.
• Experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.
• Experience with any Security Information and Event Management (SIEM) product like Arcsight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, McAfee Enterprise Security Manager etc.
• Hands on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM), and understanding of K8s, dockers and containers.
• Knowledge of ScreenOS and JUNOS based devices a plus.
• Hands on Experience with scripting like Shell, Python, Ansible etc a plus
• Certification on Juniper products or any relevant certifications are a plus.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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