IT Support & Systems Technician
First seen by Alion on Nov 12, 2026.
IT Support & Systems Technician
Job Type: Full-Time
Experience Level: Fresh Graduate to 2 Years of Experience
Location: Hayahulet Mazoria
Reports To: HR Manager and General Manager
About the Role
We are looking for a motivated and hands-on IT Support & Systems Technician to join our team. This position is suitable for a fresh graduate or an IT professional with no more than two years of relevant experience who is eager to develop practical skills across IT support, networking, security systems, and technology infrastructure.
The successful candidate should be comfortable working directly with users and physically installing, configuring, troubleshooting, and maintaining IT and low-voltage systems.
Key Responsibilities
- Provide first-level IT technical support to staff and assigned client’s office.
- Diagnose and resolve hardware, software, operating system, printer, connectivity, and general IT issues.
- Install, configure, maintain, and troubleshoot computer networks, including LAN cabling, switches, routers, and related equipment.
- Perform system testing, preventive maintenance, fault finding, and basic documentation.
- Assist with IT equipment setup, relocation, upgrades, and user onboarding.
- Maintain accurate records of installed equipment, configurations, and service activities.
- Follow technical procedures and safety requirements when working with electrical, network, security, and communication systems.
- Communicate professionally with customers, employees, and other technical personnel.
- Be available to provide periodic on-site IT support services, including sitting at an assigned office for half-day or full-day support on designated dates, according to the service schedule.
Willing to Learn During No Support Dates
- Install, configure, address, test, and troubleshoot fire alarm systems.
- Install, configure, test, and troubleshoot CCTV camera and surveillance systems.
- Install and configure access control/door access systems.
- Install, configure, and troubleshoot intercom systems.
- Install, configure, and maintain PABX/IP-PBX telephone systems.
Requirements
Required Technical Skills
Candidates should have practical knowledge or training in several of the following areas:
IT Support & Troubleshooting
- Windows and basic desktop operating systems
- Computer hardware and peripherals
- Software installation and configuration
- Printer and peripheral troubleshooting
- Basic user account and system administration
- General IT troubleshooting and problem-solving
Networking
- LAN installation and configuration
- Network cabling and termination
- Switches, routers, Wi-Fi, and basic network configuration
- TCP/IP and basic network troubleshooting
- Basic network testing and fault diagnosis
Additional Skills — Plus
Knowledge or experience in the following will be considered an advantage:
- Programming or scripting languages such as Python, JavaScript, PHP, or similar
- AI-assisted development and productivity tools, including Claude Code
- GitHub and basic Git workflows
- Vercel and modern web deployment environments
- cPanel
- Web hosting environments, domains, DNS, SSL, and website deployment
- Basic website development and maintenance
- Linux/server administration
- Cloud services and web-based applications
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Networking, or a related field.
- Fresh graduates are strongly encouraged to apply.
- Candidates with 0–2 years of relevant work experience are preferred.
- Practical technical skills, internships, academic projects, or hands-on personal projects will be considered valuable.
- Relevant technical certifications are an advantage.
Personal Requirements
The ideal candidate should be:
- Hands-on and technically curious.
- A strong problem solver with good troubleshooting skills.
- Willing to learn new technologies and systems.
- Able to work independently and as part of a team.
- Professional, reliable, punctual, and customer-focused.
- Comfortable working on-site and performing physical installation and maintenance work.
- Able to communicate clearly with both technical and non-technical users.
- Flexible and willing to work from an assigned office for scheduled half-day or full-day IT support assignments.
- Willing to travel to client or project locations when required.
What We Offer
- Practical exposure to a broad range of IT and technology systems.
- Opportunity to work with networking, security, communication, and web technologies.
- Hands-on learning and professional development.
- Opportunity to develop skills in modern programming, AI-assisted development, and cloud/web technologies.
- A growth-oriented environment for an early-career IT professional.
How to apply
Apply Only If…
- You are willing to work Monday to Friday from 7:00am in the morning until 4:00pm in the afternoon
- You are willing to sit at an office three days per week supporting an office employees regarding IT support
- You can speak and listen English
- You are willing to work at a small company, with small staff
Interested candidates should submit their CV/resume highlighting their education, technical skills, internships, projects, certifications, and any practical IT experience.
Application Deadline: November 20, 2026
Email/Application Method: Apply through ethiojobs.net
Subject: Application — IT Support & Systems Technician