Delivery Manager

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day.

Job Title: Technical Delivery Manager (with DevOps background).

Location: Mclean, VA (5 day onsite + Flexible schedule with occasional on-call rotation for P1/P2 incidents).

We are looking for someone who is responsible for leading the smooth transition of services from the existing team while ensuring there is no disruption to business operations. The role focuses on stabilizing delivery, managing day-to-day operations, monitoring KPIs and SLAs, and driving continuous improvement through process optimization and automation. A strong understanding of DevOps and DevSecOps practices, including CI/CD pipelines, Jenkins, quality gates, security checks, and release management, is essential. The role also involves leading and mentoring the delivery team, coordinating with cross-functional stakeholders, managing customer expectations and escalations, ensuring compliance with governance and PMO processes, and overseeing resource utilization, delivery margins, and overall operational efficiency.

Job Title: Delivery Manager (with DevOps background)

Location: Mclean, VA (5 day onsite + Flexible schedule with occasional on-call rotation for P1/P2 incidents).

Key Responsibilities:

• Design and architect the enterprise DevOps platform to support a large and growing user base, ensuring scalability, resilience, and multi-tenant performance across the organization.
• Define, instrument, and track team maturity metrics using DORA (Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service), alongside MTTR, adoption, and service performance KPIs - and benchmark against industry best practices to drive continuous improvement.
• Lead the team toward DevOps maturity through the adoption of AI - leveraging AI/ML for intelligent automation, predictive incident detection, anomaly detection, automated remediation, code quality analysis, and data-driven decision-making.
• Own service delivery, SLAs/SLOs, incident, problem, and change management following ITIL practices.
• Ensure reliability, availability, capacity planning, disaster recovery (DR), and platform governance at enterprise scale.
• Lead DevOps platform modernization, upgrades, migrations, and automation initiatives, including AI-augmented tooling and workflows.
• Drive CI/CD, Infrastructure as Code (IaC), containerization, observability, DevSecOps, and release governance best practices.
• Manage security, compliance, audit readiness, and risk controls.

• Partner with business, engineering, security, and vendor teams to align the DevOps roadmap with organizational objectives.

  Equal Opportunities Employer:

  Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply. Find out more at Hexaware.com.