ServiceNow Developer - ITOM/ITSM
First seen by Alion on Oct 12, 2026.
Role Overview :
We are hiring mid-level and senior ServiceNow Developers to configure, develop, integrate, test, troubleshoot, and deploy enterprise ServiceNow solutions. Developers may work across CSM, ITSM, ITOM/ITAM, CMDB/CSDM, HRSD, core platform capabilities, and emerging AI capabilities such as Now Assist, MCP, and AI agents, based on project allocation.
Key Responsibilities :
- Configure and develop ServiceNow applications, modules, forms, lists, tables, business rules, client scripts, UI policies, UI actions, Script Includes, and access controls.
- Build and maintain workflows and automations using Flow Designer and Integration Hub.
- Develop and support integrations with internal and external applications using REST/SOAP APIs.
- Support implementations across CSM, ITSM, ITOM/ITAM, CMDB/CSDM, and HRSD.
- Contribute to Now Assist, MCP, AI-agent, and GenAI-related features.
- Perform unit testing, peer reviews, debugging, and performance tuning.
- Prepare technical design notes, implementation documentation, and deployment instructions.
- Promote changes through development, test, and production environments.
- Work with architects, business analysts, and QA to deliver maintainable solutions.
- Follow coding standards, platform best practices, and security controls.
Required Skills and Experience :
- 4 - 8 years of hands-on ServiceNow development experience.
- ServiceNow Certified System Administrator (CSA) certification - required.
- Strong JavaScript skills and experience with ServiceNow scripting/configuration.
- Experience with Flow Designer and REST/SOAP API integrations.
- Understanding of ServiceNow data model, access controls, testing, and deployment practices.
- Ability to work in an offshore delivery team and collaborate across time zones.
Preferred Qualifications :
- ServiceNow CAD, CIS-CSM, or Now Assist credentials.
- Hands-on experience in one or more of CSM, ITSM, ITOM, ITAM, CMDB/CSDM, or HRSD.
- Practical exposure to Now Assist, MCP, AI agents, or Generative AI-enabled ServiceNow workflows.
Skills
ServiceNow, Javascript, ServiceNow ITSM, ServiceNow Integration, ITOM, CMDB, CSA, ITSM