Field Service Engineer

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Job Description

The opportunity:

Join Hitachi Energy Service, a global leader in delivering innovative, reliable, and sustainable asset management solutions across the entire product lifecycle. As a new entry Field Service Engineer, you will be instrumental in supporting our customers and partners from the initial installation and commissioning phases, through ongoing upgrades, repairs, and eventual decommissioning. Our services are purpose-built to support diverse operational and maintenance strategies-whether as stand-alone offerings or integrated through partnership agreements-driving sustainability and contributing to the net-zero future.

As a Field Service Engineer, you will perform service, maintenance, and troubleshooting work of low to medium complexity in accordance with company standards, quality requirements, and safety protocols. You will focus on delivering exceptional customer service, working closely with clients and internal teams to identify and act on new service opportunities for Hitachi Energy.

How you’ll make an impact:

• You will independently execute service tasks within various categories, including installation, commissioning, maintenance, repairs, engineering, consulting, advanced services, extensions, upgrades, retrofits, and end-of-life activities.

• You will ensure customer satisfaction by delivering services according to orders and expectations, maintaining strong relationships, and identifying potential sales opportunities for internal follow-up.

• You will coordinate, prepare, and verify that all required materials, parts, tools, and equipment are available and meet the necessary quality standards for all service activities, prepare and manage all documents and reports required for service delivery, ensuring proper completion and sign-off.

• You will diagnose and resolve basic equipment failures, providing recommendations to prevent future issues, suggest improvements to management aimed at enhancing operations and customer service delivery, consistently apply safety rules and best practices, assess risks, and implement measures to protect people and equipment while fulfilling environmental responsibilities.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s degree in electrical engineering.

• 0 to 2 years of hands-on experience with high-voltage substation installation, commissioning, or substation services.

• Proven leadership and team management skills, solid understanding of safety protocols, operational methods, and quality assurance in field service environments.

• Proactive and methodical thinker with a positive attitude and strong collaborative skills

• Excellent communication, problem-solving, and client relationship-building abilities.

• Good in Thai and English

More about us:

We offer, at Hitachi Energy Thailand, we offer a suite of employee benefits to complement our pay offering, supporting employees’ financial, physical and mental wellbeing:

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee’s performance result and Business performance).

• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.

• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).

• Growth possibility: Learning and development platform, career movement opportunity within organization.

• Possibility to gain experience in international environment.

Please be advised that the benefits provided may differ depending on the employee’s country of hire.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.