Network Ops Coordinator
About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.
Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Role Overview
As a Network Operations Coordinator, you are at the heart of our middle mile - staying on top of every detail to accurately track parcel movements across the network. With high standards and a sharp eye for detail, you will handle daily routing, carriers, and exceptions to ensure everything runs seamlessly and stays on schedule.
This is an on-site role embedded in the day-to-day operations. The shifts for this role are a 4 days on, 3 days off shift pattern which will require you to work one day on the weekend. Our Ops Run team is organised into roles of different levels: this is a level 2 role reporting into the Network Operations Manager.
What you’ll be doing
Execute daily middle-mile transportation tasks (routing, tracking, carrier coordination, exception handling) accurately and on time
Ensure all parcels are collected, documented, and handed over correctly at each stage of the middle-mile journey
Escalate operational issues promptly and provide clear, factual updates to Supervisors
Be first point of call for on the road issues for our collection drivers, and proactively work with them to resolve issues.
Work with our partners at third party warehouses or operators to ensure clear bidirectional information flows
Maintain accurate system updates and ensure data integrity for every movement
Support peak periods by flexibly working extended hours or different shifts when required
Adhere strictly to safety, compliance, and carrier performance standards
What we’re looking for
Strong willingness to learn and a proactive attitude toward personal development
Ability to thrive in a fast-paced, constantly changing environment
Excellent written and spoken English for clear communication with carriers, sites, and internal teams
Good attention to detail and a disciplined approach to following processes, ability to identify risks and escalate as needed
Reliable team player who contributes positively to shift morale
Basic proficiency in Google Sheets/Excel and operational systems
Minimum 1 year experience in logistics, transport, or warehousing (preferred but not essential)
How we reward our team
Competitive market-related salary. Including the opportunity to work overtime when required. Night roles are also paid an additional 10% night allowance.
25 days of holiday allowance plus public holidays. If you're on on 4 days on, 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
1 Birthday Day Off + 2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental, vision & mental health therapy
Bi-annual performance reviews and tailored development plans
Annual compensation review
Team lunch provided once a week
Quarterly team socials and annual sports day (HIVED Olympics)
Enhanced maternity/paternity/adoption policy as day 1 right
MacBook Air or Windows Laptop (depending on your preference)
Cycle to work scheme
Our Values
We Are Kind - We leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - kindness requires us to be fair, consistent and work together to move HIVED forward.
We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started.
We Are Resourceful - Resources are scarce and our business depends on our ability to use resources wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.
Want to learn more?
Meet the team in 60 seconds: Behind the scenes with HIVED
HIVED is #7 on The Sunday Times Tech 100
Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
Check the Impact Reports for 2024 and 2025
Keep up with HIVED here