Supply Chain Systems Analyst II : Purchasing

The Supply Chain ERP Systems Analyst II is responsible for the administration, support, optimization, and ongoing enhancement of Enterprise Resource Planning (ERP) systems within a healthcare environment. This role serves as a senior resource between Supply Chain, Finance, Clinical Support Services, and Information Technology, ensuring ERP solutions support organizational objectives, regulatory requirements, operational efficiency, and data integrity.

The Analyst II independently leads medium to complex system initiatives, serves as a subject matter expert for assigned ERP applications, and provides guidance to end users and junior analysts. This position plays a key role in process improvement, system optimization, reporting, and strategic ERP initiatives.

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Key Responsibilities

ERP System Support & Maintenance

• Provide advanced day-to-day support for Supply Chain ERP systems (e.g., Workday, Oracle, SAP, Infor Lawson).

o Item Master maintenance and governance

o Contract pricing support, validation, and maintenance

o Inventory location management and optimization

o Vendor and product data management

• Monitor system performance, identify trends, troubleshoot complex issues, and resolve incidents in a timely manner.
• Lead coordination of system upgrades, patches, testing, and enhancements.
• Serve as the escalation point for ERP-related issues and recommend sustainable solutions.
• Maintain system integrity while ensuring compliance with organizational policies and procedures.

Business Analysis & Process Improvement

• Analyze and evaluate business processes across departments, including:

o Supply Chain and Purchasing

o Finance and Accounting

o Inventory and Materials Management

o Contract Management

o Clinical Support Services

• Gather, document, validate, and prioritize business requirements.
• Translate business requirements into functional ERP solutions and process improvements.
• Lead workflow redesign and business process improvement initiatives.
• Conduct root cause analysis and recommend corrective actions for recurring issues.
• Partner with department leaders to identify opportunities to improve operational performance and user experience.

System Configuration & Optimization

• Configure and maintain ERP modules based on organizational and operational needs.
• Lead implementation of system enhancements and optimization initiatives.
• Identify opportunities to automate workflows, reduce manual effort, and improve data quality.
• Evaluate current ERP functionality and recommend future-state solutions.
• Ensure system configurations align with healthcare regulatory requirements, including HIPAA and applicable industry standards.

Data Management, Reporting & Analytics

• Ensure data accuracy, integrity, governance, and security within ERP applications.
• Develop, maintain, and enhance reports, dashboards, scorecards, and analytics tools.
• Perform advanced data analysis to support operational and strategic decision-making.
• Monitor key performance indicators and provide actionable recommendations.
• Support audits and data validation efforts through accurate reporting and documentation.

Integration & Cross-Functional Collaboration

• Lead and support integrations between ERP systems and related healthcare platforms including EHR/EMR, procurement, inventory management, and financial systems.
• Collaborate closely with IT teams, vendors, project managers, and departmental leadership.
• Serve as a liaison between technical and non-technical stakeholders.
• Participate in strategic planning and ERP roadmap initiatives.
• Support project management activities, including planning, testing, implementation, and post-go-live support.

Training, Documentation & Mentorship

• Develop and maintain user guides, workflow diagrams, technical documentation, and standard operating procedures.
• Deliver training and education to end users on ERP functionality and best practices.
• Provide ongoing user support and knowledge transfer activities.
• Mentor and provide guidance to junior analysts and end users.
• Promote standardization and adoption of best practices across Supply Chain systems and processes.

Education and Experience

• Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, Finance, Accounting, Supply Chain Management, or related field required; Master's degree preferred.
• Minimum 5 to 7 years of experience supporting healthcare supply chain, finance, or ERP systems.
• Demonstrated experience leading ERP projects, system implementations, upgrades, testing, and process improvement initiatives.
• Advanced experience managing and maintaining data within ERP systems such as Workday, Oracle, SAP, or Infor Lawson.
• Strong understanding of healthcare supply chain operations, purchasing, inventory management, item master governance, and contract management.
• Comprehensive database and reporting knowledge, including report development, data analysis, and system integrations.
• Advanced proficiency with Windows applications, including Excel, Access, Word, Visio, and PowerPoint.
• Experience with business intelligence and reporting tools preferred.
• Ability to develop expertise in additional enterprise applications and healthcare information systems as required.

Licenses Required

• N/A

Licenses Preferred

• N/A

Certifications Required

• N/A

Certifications Preferred

• APICS / ASCM Certification (CPIM, CSCP)
• Lean Six Sigma Certification
• Project Management Professional (PMP)
• Relevant ERP system certifications