Assistant Association Manager

About The Coral Company

Coral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support.

The Role

As an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of your home office with regular travel to community locations throughout greater Cleveland (mileage reimbursed) and to our corporate office in Independence, Ohio as necessary.

Compensation & Benefits

• Salary: up to $65,000 - 70,000/year (exempt/salaried) dependent on prior property management experience
• Schedule: Monday - Friday, 8:30 am - 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo).
• Mileage reimbursement for community travel
• Health, dental, vision, disability, and life insurance
• 401(k) retirement plan with employer match
• Ample paid time off (personal and vacation), plus 13 paid company holidays to promote work-life balance
• Referral bonus program

Location

Hybrid - primarily remote (must live within Cleveland, Ohio metro area) with willingness to drive to our communities- evening meetings REQUIRED.

What You'll Do

• Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
• Assist several managers (2-3) and support 10-15 communities
• Customer service - responsive communication with client, residents, vendors, and team members
• Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, site visits, and when the manager is off
• Assist with budget preparation, banking tasks, and financial reporting
• Help obtain vendor proposals and manage service contracts
• Enforce community rules and regulations consistently and professionally
• Attend occasional weekday evening board meetings (5-10/month on average) and respond to after-hours emergencies as needed
• Maintain organized records, task lists, and follow-through on all open items

Requirements

• 3-5 years of external-facing, high-volume customer service experience
• Preferred experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
• Proficiency in Microsoft Outlook, Excel, and Word
• Valid driver's license and reliable transportation
• Dedicated home workspace with high-speed internet
• Ability to travel within the Cleveland metro area several times per week
• Must reside within 45 minutes of Cleveland, OH
• Must pass a criminal background and credit history check before hire

Nice to Have

• Property management experience
• Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
• Familiarity with HOA governing documents, CC's, or community association regulations