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IT Service Desk Lead

HOLT Group · Wholesale · Industrial Machinery · 17 days ago
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Salary
≈ $72k – $156k per year (Estimated)
Location
In office (Irving)
Seniority
Staff · 6+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Sep 9, 2026. HOLT Group scores A on the Alion truth index.

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Profile match

HOLT Group

HOLT Group is a family-owned industrial holding company headquartered in San Antonio, Texas, whose flagship business HOLT CAT is the largest Caterpillar equipment dealership in the United States. The family traces its roots to Benjamin Holt, who built the first Caterpillar track-type tractor in 1904, and the group also runs HOLT Truck Centers, HOLT Manufacturing, Texas First Rentals and energy businesses. Its openings are mostly for truck and heavy equipment service technicians, welders, field service technicians, parts managers and outside sales representatives.
holtgrp.com · HQ: San Antonio, United States · Industrial Machinery · Wholesale · 1001-5000 employees · Est. 1933
Tech stack of HOLT Group

The IT Service Desk Lead is responsible for overseeing and enhancing IT Service Desk operations, aligning support strategies with organizational objectives, and driving continuous improvement initiatives. This role provides leadership in developing and executing service desk policies, supports executive-level IT needs, and collaborates with senior leadership to deliver exceptional customer experiences.

The incumbent in this position is expected to model the following practices daily:

  • Demonstrated alignment with the company's mission and core business values;
  • Collaboration with key internal/external resources and
  • Ongoing self-development.
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