IT Service Desk Lead
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Salary
≈ $73k – $158k per year (Estimated)
Location
In office (Irving)
Seniority
Staff
Employment
Full-Time
Overview
Company
Impact
Profile match
HOLT Group is a family-owned industrial holding company headquartered in San Antonio, Texas, whose flagship business HOLT CAT is the largest Caterpillar equipment dealership in the United States. The family traces its roots to Benjamin Holt, who built the first Caterpillar track-type tractor in 1904, and the group also runs HOLT Truck Centers, HOLT Manufacturing, Texas First Rentals and energy businesses. Its openings are mostly for truck and heavy equipment service technicians, welders, field service technicians, parts managers and outside sales representatives.
The IT Service Desk Lead is responsible for overseeing and enhancing IT Service Desk operations, aligning support strategies with organizational objectives, and driving continuous improvement initiatives. This role provides leadership in developing and executing service desk policies, supports executive-level IT needs, and collaborates with senior leadership to deliver exceptional customer experiences.
The incumbent in this position is expected to model the following practices daily:
- Demonstrated alignment with the company's mission and core business values;
- Collaboration with key internal/external resources and
- Ongoing self-development.
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