Graduate Technical Consultant

Description -

The Poly portfolio represents a significant advancement in HP commitment to delivering exceptional communication solutions. By integrating Poly's innovative audio and video technology, HP enhances its product offerings and optimizes conference rooms, ensuring that our customers experience superior audio e video quality in their virtual and physical interactions.

Job Summary

We are seeking a dynamic, young and technology passionate professional to join our HP Poly team.

In this role you will be trained on Poly offering, working closely with the Iberian HP Poly teams. Afterwards, you’ll be a technical reference point for questions related to this portfolio, interacting with Customers and Partners. You will be responsible for installing and demonstrating Poly solutions, including conference room technology. This role is crucial in showcasing the value and capabilities of our products, ensuring that our clients receive the best possible experience.

You will also have the opportunity to gather insights from Customers and Partners, which will be helpful to better address their needs and help to close and deploy new projects.

Responsibilities

• Develops a basic understanding of the products or services offered by the organization to communicate their features, benefits, and value proposition to potential customers, creating new business opportunities.
• Develops a basic understanding of AVs systems related with video collaboration, and also collaboration software in order to leverage Poly features, benefits, and value proposition to potential customers.
• Install and configure Poly solutions, including conference room technology, at customer and partner sites.
• Conduct product demonstrations and presentations to showcase the features and benefits of Poly solutions.
• Provide technical support and guidance to customers and partners during the pre-sales process.
• Assist in the creation of technical documentation and training materials for customers and partners.
• Participate in industry events and trade shows to promote Poly solutions and gather market intelligence.
• Follows up with leads and potential customers to nurture the relationship, answer questions, and gather additional information.
• Conducts external market analysis to gather insights about the industry, competitors, and customer preferences to contribute to the development of effective sales strategies.
• Collects and analyses customer feedback and data to understand customer needs, pain points, and improvement areas to enhance future deliverables.
• Maintains accurate and up-to-date records of sales activities, customer interactions, and sales pipeline.
• Participates in training programs and gathers an understanding of product categories, business management, sales strategies, and challenges.

Education & Experience Recommended

• Three-year degree in Engineering, IT, Technical Sales, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in technical support, category management, P&L management, or a related field.

Qualifications:

• Experience in a technical role, preferably with a focus on audio and video conferencing solutions.

• Solid presentation and communication skills, with the ability to convey complex technical information to a non-technical audience.

• Ability to work independently and as part of a team, with strong problem-solving and troubleshooting skills.

• Willingness to travel to customer and partner sites as required.

Knowledge & Skills

Technical & Professional

• Basic understanding of Agile practices

• Experience with B2B sales and development

• Exposure to product and go-to-market strategy

• Understanding of KPIs and performance metrics

• Skills in market research and analysis

• Experience supporting product demos and installs

Business & Communication

• Strong written and verbal communication

• Customer-focused with problem-solving skills

• Able to manage projects and timelines

• Quick learner with a tech-savvy mindset

• Works well independently and in teams

• Portuguese fluency is required for this role

Cross-Functional

• Results-oriented and proactive

• Adaptable and eager to learn

• Digitally fluent with modern tools

• Contributes to team goals and solutions

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Equal Opportunity Employer (EEO)-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "