Customer Success Engineer
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Aug 18, 2026.
Join HUMAN as an Enterprise Customer Success Engineer, where you'll lead complex customer integrations across EMEA. You'll serve as a trusted technical partner throughout the integration lifecycle, working closely with various internal teams and helping customers understand and optimize their deployment of HUMAN products. Your responsibilities will include owning the technical delivery of integrations, leading customer-facing technical meetings, guiding customers through implementation activities, and investigating technical issues. You'll also have the opportunity to improve the scalability of Customer Success Engineering through automation and standardization.
Missions
- Lead complex customer integrations across EMEA, serving as a trusted technical partner throughout the integration lifecycle.
- Own the technical delivery of complex enterprise integrations, including implementation planning, configuration, validation, troubleshooting, and launch readiness.
- Coordinate escalations with Engineering, Product, Operations, Detection, and Research teams, ensuring issues are clearly documented and actively followed through resolution.
Profil recherché
- This role is ideal for someone who enjoys solving complex technical problems with customers, translating business and security requirements into practical implementation plans, and improving the systems and processes used to deliver customer outcomes at scale- Experience troubleshooting customer environments using tools such as browser developer tools, Postman, logs, dashboards, API documentation, and data queries
- Strong understanding of web applications, APIs, SDKs, HTTP, JavaScript, JSON, browser behavior, and common integration patterns
- Self-motivated, highly organized, curious, and comfortable operating in a changing environment
- 3-5 years of experience in a customer-facing technical role such as Customer Success Engineering, Solutions Architecture, Technical Account Management, Sales Engineering, Professional Services, or Technical Support
- Strong written and verbal communication skills, with the ability to explain technical concepts to engineers, operators, business stakeholders, and executive audiences
- Professional fluency in English and the ability to collaborate effectively across EMEA and global teams
- Ability to analyze ambiguous technical problems, identify root causes, and drive issues to resolution across multiple teams
- Experience working with Jira, Confluence, or similar systems to manage technical work and document customer context
- Ability to set realistic expectations, establish clear ownership, and communicate progress transparently when issues are complex or timelines change
- Practical experience with configuration, traffic analysis, validation, or performance optimization; experience with detection logic and tuning is a plus
- Demonstrated experience leading complex enterprise software, security, fraud, ad-tech, or infrastructure integrations
- Strong project-management and prioritization skills, including the ability to manage multiple enterprise customers and competing technical priorities
- Experience with bot management, fraud prevention, cybersecurity, application security, or traffic-quality solutions
- Familiarity with mobile SDKs, webviews, server-side integrations, cloud platforms, networking, or observability tools
- Experience with data analysis or querying systems such as Snowflake, Looker, Grafana, or similar platforms
- Experience designing customer-facing documentation, implementation playbooks, health checks, or technical enablement programs
- Experience using automation or AI-assisted tools to improve technical delivery, investigation, or customer support workflows