Salesforce Developer

Join Hurtigruten’s Customer Systems team in Tallinn. You’ll build the Salesforce tools our service teams use to help guests before, during and after a voyage. That might mean fixing a case-routing flow so a guest who switches from chat to phone doesn’t have to start again, or building an AI tool that drafts a case summary for a service agent to review.

Salesforce development is the core of the job. We’re looking for someone who knows Apex and Flow, has built software with AI and can explain how they checked that it worked.

What you’ll do

• Work with a world-class, multicultural Salesforce team across Tallinn, London and Oslo.
• Build and maintain Apex services, Salesforce Flows, Lightning Web Components and integrations in Service Cloud. Choose between code and configuration based on what the team can maintain.
• Maintain the Amazon Connect setup our service teams use to answer guest calls. Configure contact flows and queues, troubleshoot routing problems and make sure agents can see the relevant guest record in Salesforce when they answer.
• Work with service consultants, sales consultants and support staff to find repetitive tasks where AI could help. Build a prototype, try it against representative cases and decide what needs human review before it goes live.
• Use AI coding tools in your own development work. Review generated changes, write automated tests and troubleshoot issues across Salesforce and connected systems.
• Keep improving the tools our teams use. Automate routine steps and help colleagues make decisions on cases that need their judgment.

What you’ll bring

• At least three years of hands-on Salesforce experience as a developer or a technical administrator with substantial development work, ideally in Service Cloud.
• Experience writing and testing Apex, working with the Salesforce data model and SOQL, and building with Flow and Lightning Web Components.
• Hands-on AI engineering experience. We’d like to hear about a feature or prototype you built, what happened when the AI gave a poor answer and how you improved it.
• Experience with Git, API integrations and some development in JavaScript or Python. You can discuss a service problem with the people doing the work and explain the choices you made.
• Experience configuring Amazon Connect or a willingness to learn it on the job. We’ll support you as you learn the platform.

Experience with Agentforce, Salesforce Omni-Channel, Service Cloud Voice or AWS is welcome.

How we hire

Shortlisted candidates complete a short Salesforce Flow exercise based on a customer service scenario. AI coding tools are welcome. We’ll discuss how the flow works, where it could fail and how you tested it.

Why Join Hurtigruten?

• Work in an international, multicultural Salesforce team spanning three locations: Tallinn, London and Oslo, with eight nationalities and a good gender mix.
• Work on Global Customer Experiences: your work will directly impact how guests interact with one of the world's most recognised travel brands.
• Modern Technology Environment: work with leading cloud technologies across Salesforce, AWS and AI.
• International Collaboration: partner with teams across Europe and support a global customer base.
• Growth and Development: expand your expertise through certifications, challenging projects, and cross-functional collaboration.
• Hybrid working environment with a collaborative office culture in Tallinn.

We welcome applicants from all backgrounds and believe diverse perspectives make our teams stronger.

Ready to help transform customer service technology and create exceptional guest experiences? Apply today.

What we offer

• Monthly Salary: based on the experience, starting from 4100 EUR (gross).
• Extra time off: 28 vacation days + 6 extra paid days each year.
• Health & wellness: choose sports compensation or extra health insurance.
• Travel perks: amazing staff discounts on Hurtigruten voyages.
• Growth: support for language learning and professional development.
• Office perks: brand new office in new building. Free coffee & tea, and fun team events like Summer Days or Christmas parties.
• International vibes: work with 200+ colleagues from over 40 countries.