Project Manager, ServiceNow (Onsite)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Work

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

This Project Manager, ServiceNow, will become a trusted advisor for clients in technology strategy, IT Engineering, Service Management, and Platform Management and participate in building POCs, prototypes and modernizing web-based applications. Guide the management of a variety of SaaS technology platforms. Work with technical leadership and other architects to develop and promote technology best practices, and standards, and collaborate with other service delivery teams. The ICF team works closely with clients and other contractors to ensure the performance and reliability of public-facing, mission-critical applications.

Job Location - Must be able to work onsite in San Diego, CA five days a week.

What you’ll be doing (Responsibilities/Day to Day):

• Develop technology strategy in close collaboration with Federal executives, business SMEs, and key stakeholders.

• Build professional trust relationships and establish personal rapport with business stakeholders to better understand their concerns and business mission.

• Lead meetings with senior client leadership and stakeholders to discover the current state, business processes, requirements, and pain points and understand aspirations, business mission, and goals.

• Develop technology presentations and communicate effectively in meetings to describe complex technology choices, trade-offs, and considerations.

• Work directly with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy to address key challenges.

• Develop governance, operating models, CONOPS, and processes to support the business mission.

• Define key considerations, evaluate new technology platforms, perform analysis of alternatives based on well-defined processes, and present findings to technical as well as non-technical audiences.

• Document as-is, and to-be architecture diagrams and business process flow and flow charts, decision trees.

• Actively participate in project discussions and team meetings (e.g., daily standups, reviews)

• Collaborate with cross-functional teams to define and prioritize development activities in ServiceNow.

• Support all aspects of the implementation including requirements, design, testing, and delivery of tracking and reporting tools.

• Work with stakeholders of IT systems and internal SMEs to define the system requirements and design approach.

• Develop an understanding of the client processes and procedures and assist with making improvements relative to technology.

• Work with a team of senior technologists to lead and manage the rapid development and implementation of prototypes and proofs-of-concept utilizing a variety of technologies.

• Understand and identify requirements by establishing personal rapport with clients and with other persons in a position to understand service requirements.

• Document project plans, architecture diagrams, and processes.

What You Will Bring With You:

• Must have an active Secret clearance

• Must be a US Citizen as required by the federal government

• Project Management Professional (PMP)

• BS degree from an accredited institution with 8+ years of Project Management experience

• 4+ years of experience working with low-code/no-code platforms such as ServiceNow.

• 5+ years of experience leading technology consulting engagements with clients

• 4+ years of Federal experience

What We Would Like You To Bring With You:

• Certified Scrum Master

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• AWS Certified Cloud Practitioner

• Good understanding of system architecture and design principles.

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• In-depth understanding of ServiceNow best practices and industry trends

• Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 concepts

Professional Skills

• Strong leadership and team management skills

• Exceptional problem-solving and critical thinking abilities

• Excellent communication, presentation, and stakeholder management skills

• Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: