Digital Asset Coordinator

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/lifebalance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

The Digital Asset Coordinator plays a pivotal role in supporting the implementation of our client’s Digital Asset Management system (DAM) and delivering with excellence to our client’s content ecosystem, focusing on Marketing asset management, to support strategic goals. As a Specialist, this role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports.

You are responsible for various content-related activities. This role supports a global company where attention to detail, customer service, governance, and support are crucial. The primary focus will be on ensuring seamless day-to-day delivery, executing against processes, and fostering collaboration.

A proficient team player who strives to support a team driven toward achieving objectives. Works closely with other team members to support clear guidelines and goals aimed at achieving common objectives and ensuring global standardization.

By infusing ICP core values of Curiosity, Inclusivity, Focus, Creativity and Trustworthiness into their leadership and management approach, they will not only achieve success in this role but also contribute to the positive culture and growth of the organization.

This is a hybrid role based in Atlanta, GA reporting to the Global Operations Manager.

How you will make an impact:

Deliver system and user training

Raise incident tickets to technical support

Promote best practices and the DAM platform across all user groups

Escalate issues or questions to appropriate team member for resolution

Entry, tagging and quality assurance of incoming assets for global distribution platforms

Audit files and metadata entries for completion and proper organization

Follow operational procedures to complete tasks in a timely manner

Respond and investigates end user inquiries and requests

Support in providing reporting to stakeholders on platform usage metrics and KPIs

Operations Execution:

Input into reports to track agreed upon KPIs

Understand and work against SLAs

Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning

Ensure timely delivery of assets into the DAM platform

Participate in training to ensure alignment with organizational goals

Help create a productive and positive work environment

Provide exceptional customer service to the client and their vendors

Understand asset rights/usage/restrictions and compliance to ensure asset safety

Process Improvements:

Execute against documented workflow and processes.

Follow metadata schemas that reflect the true needs of the business

Collaboration:

Collaborate with global cross-functional teams to learn best practices.

Be a strong team player with your direct team and global partners

Build rapport and trust with others and all levels within ICP

Work with team members to generate new ideas and evolve and enhance existing programs

Work with team members to problem solve and consult with account leadership as required

Client Facing Engagement:

Build a good understanding of clients’ business issues, industry, competitors, and brands

Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards

What you will bring:

Requires a BA/BS and a minimum of 1-2 years' experience in marketing, commerce and/or creative technologies or related field, including a minimum of 1 year’s experience in a client-facing agency or consulting role.; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

1-2 years’ industry experience in media, digital asset management, librarian sciences or archives preferred but not required

1-2 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required

Must have acute attention to detail when performing process-oriented tasks

Familiarity with DAM system

Analytical skills

Effective communication skills, both verbal and written, with an influential communication style

Strong Microsoft Office skills, particularly with large data sets in Excel

Good understanding of media channels and file formats used by the client

The ability to multi-task with an interest in all aspects of the role

Able to work both independently and as a part of a world-class team

Media and technology agnostic, while displaying an affinity and passion for the industry

Ability to follow a structured process while being flexible when circumstances require change and adaptation

Able to work both independently and as a part of a world class team

Ability to adapt to evolving client needs, industry trends, and internal processes

Understanding of project management principles

Emotional intelligence