POS Technical Support & Implementation Officer

About iGourd

iGourd provides POS and merchant management software for retail and hospitality businesses. We are looking for a hands-on Technical Support & Implementation Officer to help customers set up and use our solutions effectively.

Key Responsibilities

• Install and configure POS software, terminals, receipt printers, barcode scanners and related equipment.
• Support customer onboarding, including system setup, product data imports and basic configuration.
• Train business owners, cashiers and other users on daily system operations.
• Provide on-site and remote support for software, hardware and connectivity issues.
• Investigate reported problems, document troubleshooting steps and escalate unresolved issues to the technical team.
• Follow up on support requests and confirm that issues have been resolved.
• Test reported issues and verify fixes with guidance from the technical team.
• Maintain clear records of installations, customer training and support activities.
• Collect customer feedback and communicate recurring problems or improvement requests.

Requirements

• Diploma or degree in Information Technology, Computer Science or a related field, or equivalent practical experience.
• At least one year of experience in IT support, software implementation, equipment maintenance or a similar role.
• Basic knowledge of Windows, Android, networking, Wi-Fi and peripheral device setup.
• Ability to troubleshoot problems systematically and explain technical steps clearly to non-technical users.
• Good spoken and written English.
• Strong customer service skills, patience and a sense of responsibility.
• Ability to work independently, manage support requests and keep customers informed.
• Willingness to travel to customer locations within the assigned service area.

Added Advantages

• Experience supporting POS, ERP, inventory or retail management systems.
• Familiarity with retail or restaurant operations.
• Experience configuring receipt printers, barcode scanners and cash drawers.
• Ability to communicate in Luganda or other languages used by our customers.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section