Business Intelligence Analyst III

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences -powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Role overview

The BI & Reporting Analyst owns reporting, data validation and exception analysis for IGT's retail card-present and online payment services portfolio. This is an experienced individual-contributor role: the analyst works independently, sets reporting standards, and is the go-to expert for payment data quality across the team.

The analyst owns three core areas:

1. Performance reporting. Weekly, monthly and quarterly KPI packages and customer reporting, end to end.

2. Data validation and the warehouse. Defining, testing and certifying reporting outputs as some Excel work migrates to SQL, modern BI tools and cloud data platforms.

3. Reconciliation and exceptions. Investigating transaction and settlement mismatches across internal systems, banks and third-party payment providers.

Business intelligence and performance reporting

• Produce and maintain weekly, monthly, and quarterly KPI packages and customer reports aligned with service-level requirements.
• Respond to and conduct timely ad hoc analyses by clarifying stakeholder questions, defining the scope, and developing findings and recommendations.
• Monitor payment transaction performance and operational risk; summarize findings, supporting details, and potential actions for leadership, internal teams, customers, and third-party vendors.

Data validation and warehouse development

• Manage and maintain requirements for reporting and data warehouse initiatives as they are built out: source fields, business rules, transformations, data definitions and expected outputs.
• Use and maintain SQL queries to extract, combine, validate, and analyze payment data.
• Certify warehouse outputs against source files and existing KPIs (record counts, amounts, data quality) before they are used for reporting.
• Collaborate with Business Intelligence developers to build and/or enhance Tableau or similar dashboards and self-service reporting tools.
• Work with engineers and business owners on maintaining automated file delivery feeds from banks and payment providers, anomaly detection, pipeline changes, freshness checks, and supporting documentation.
• Partner with the cash management and reconciliation team to test reconciliation tools, document matching and exception logic, investigate transaction and settlement mismatches, and provide traceable findings to process owners.

Automation and continuous improvement

• Identify and implement practical AI and automation improvements to reporting, reconciliation, and data-processing workflows, share effective practices, and support adoption in partnership with subject-matter experts.

Cost center and financial support

• Support Payment Services cost center analysis and P&L reporting in coordination with Finance.
• Prepare budget and forecast inputs, track actuals against plan, and research variances/anomalies for Finance and Payment Services leadership.
• Analyze payment processing costs by payment mix, approval rates, fees, and chargebacks to support customer program and service cost analysis.

Required qualifications

• Bachelor's degree in information systems, data science, business analytics, finance, accounting, or a related quantitative field, or an equivalent combination of education, training, and experience.
• 5+ years in business intelligence, financial or operational analytics, or reporting, including independent ownership of recurring reporting built on data from multiple sources.
• Advanced SQL: complex joins, CTEs, window functions, deduplication, validation and performance troubleshooting.
• Advanced Excel, plus knowledge of moving manual spreadsheet processes into SQL or automated workflows.
• Experience with Tableau or similar reporting tools.
• Working knowledge of Python or another scripting language to automate routine data extraction, validation, or reporting tasks.
• Experience accessing and validating data pipelines through a cloud analytics platform (e.g., Databricks), with working knowledge of data modeling and ETL/ELT concepts.
• Working familiarity with payment or financial transaction data, such as card transactions, settlements, or fees.
• Ability to gather requirements, test outputs, and document business logic, and to analyze questions across multiple platforms, systems, and internal and third-party data sources, applying sound judgment to reach well-supported conclusions.
• Ability to communicate analytical findings clearly and collaborate effectively with business, technical, and senior internal and external stakeholders.
• Strong attention to data accuracy and problem-solving skills; self-directed and adaptable, able to manage concurrent deliverables.

Preferred qualifications

• Hands-on experience with settlement, reconciliation, fraud or chargeback reporting, and processor or bank files in various formats.
• Experience with Power Query, Power Automate and data preparation tools.
• Advanced proficiency in Python or another scripting language, including building reusable or scheduled automation for data extraction, validation, and reporting.
• Experience with SAP or regulated financial operations (e.g., PCI DSS and data governance).
• Experience supporting cost center or P&L reporting, budget and forecast inputs, variance research, or payment cost analysis in coordination with Finance.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com.