Project Manager

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences -powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Position Summary

The successful candidate will join IGT’s RGS Integration team and have responsibility for coordinating the end-to-end delivery of customer integration projects across North America.

The Integration Project Manager will act as the primary project contact for customers, working closely with the Commercial team, Integration Managers and Integration QA team to coordinate onboarding, integration activities, testing and go-live.

The role will be responsible for managing some of IGT iGaming’s largest and most strategically important customer integration projects, providing clear ownership of project plans, milestones, customer and IGT dependencies, risks, actions and stakeholder communication throughout the integration lifecycle.

The Integration Project Manager will ensure that customer requirements, responsibilities and timelines are clearly understood and managed, providing visibility of project status and proactively driving activities through to completion across both IGT and customer teams.

Technical delivery will primarily be coordinated through the Integration Managers, allowing the Integration Project Manager to focus on customer engagement, Commercial alignment, project governance, planning, communication and successful delivery.

The key duties of the post are as follows:

• Act as the primary project management contact for customers throughout the RGS integration lifecycle.
• Manage customer integration projects from initial onboarding and planning through integration, testing, production readiness and go-live.
• Manage some of IGT iGaming’s largest customer integration projects, ensuring clear governance, communication and delivery throughout the project lifecycle.
• Work closely with the Commercial team to ensure customer commitments, priorities, scope and expected delivery timelines are clearly understood.
• Partner with Integration Managers to establish technical requirements, dependencies, integration activities and delivery milestones.
• Create and maintain customer-facing project plans covering milestones, responsibilities, dependencies, risks and target dates.
• Lead project kick-off meetings, regular customer project calls, readiness reviews and go-live planning sessions.
• Coordinate activities and actions between the customer, Commercial team, Integration Managers and other relevant stakeholders.
• Ensure clear ownership of actions and dependencies across both IGT and customer teams and proactively drive these through to completion.
• Maintain project RAID logs covering risks, actions, issues and dependencies, escalating where appropriate.
• Provide clear and regular reporting on project status, milestones, blockers, risks and upcoming activities to customers and internal stakeholders.
• Manage customer expectations and ensure potential impacts to agreed delivery plans are communicated clearly and promptly.
• Coordinate customer testing activities with the Integration QA team, ensuring test readiness, outstanding actions and dependencies are understood and managed through to completion.
• Coordinate production readiness and go-live activities, ensuring agreed prerequisites and customer actions are completed.
• Support coordination of integration activities associated with new operator, market and jurisdiction launches.
• Facilitate effective communication between commercial and technical stakeholders, translating technical dependencies and requirements into clear, appropriate customer-facing communication.
• Ensure appropriate handover of completed integrations following successful production launch.
• Maintain accurate project documentation, decisions, actions and delivery records.
• Support continuous improvement of the customer integration and onboarding process, identifying opportunities to improve delivery predictability, customer experience and communication.
• Manage multiple concurrent customer integration projects, effectively balancing priorities, dependencies and customer commitments.

First Year Goals:

• Develop strong working relationships with key customers, Commercial stakeholders, Integration Managers and the Integration QA team.
• Take ownership of assigned customer integration projects and successfully manage them through agreed delivery milestones.
• Successfully manage large and strategically important North American customer projects through the RGS integration lifecycle.
• Establish a consistent approach to customer integration project planning, status reporting and RAID management.
• Improve visibility of customer integration status, key milestones, dependencies and risks.
• Establish effective processes for managing customer actions and dependencies throughout the integration lifecycle.
• Improve coordination between Commercial, Integration and customer stakeholders.
• Establish consistent project kick-off, status reporting, testing readiness and go-live processes.
• Improve the transition from Commercial engagement into active integration delivery.
• Improve customer communication around integration timelines, responsibilities, blockers and readiness.
• Identify opportunities to streamline the RGS customer onboarding and integration lifecycle and improve the overall customer experience.

Required Qualifications:

• Demonstrable experience managing customer-facing technical or technology projects.
• Strong project management skills with experience managing multiple concurrent customer projects.
• Experience managing large, complex or strategically important customer projects.
• Proven ability to manage project plans, milestones, risks, actions, issues and dependencies.
• Strong customer and stakeholder management skills, with the ability to build effective relationships with senior customer and internal stakeholders.
• Experience working between Commercial, customer and technical teams to deliver agreed outcomes.
• Excellent written and verbal communication skills, with the ability to adapt communication for both technical and non-technical audiences.
• Strong organisational skills with the ability to manage multiple priorities, dependencies and customer commitments.
• Ability to understand technical concepts sufficiently to coordinate integration projects and communicate requirements and dependencies effectively.
• Experience coordinating customer testing, implementation, production readiness and go-live activities.
• Strong problem-solving skills, with the ability to identify delivery risks and drive actions through to resolution.
• Ability to manage challenging customer situations professionally and maintain clear expectations around scope, dependencies and delivery timelines.
• Ability to work effectively with geographically distributed teams and customers.

Preferred Qualifications:

• Experience within the digital casino, iGaming or gaming technology industry.
• Experience managing customer integrations or technical onboarding projects.
• Previous experience working with an RGS, gaming platform or similar high-availability transactional platform.
• Experience delivering projects within a regulated industry.
• Working knowledge of APIs, integrations and system-to-system communication.
• Familiarity with project management and delivery tools such as Jira and Confluence.
• Formal project management qualification such as PMP, PRINCE2 or equivalent.
• Experience managing complex integrations involving multiple internal and customer stakeholders.
• Experience working with large enterprise customers.
• Experience working with geographically distributed customers and teams.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com.