Digital Support Analyst

ilaunch · Recruiting & Staffing · 11 hours ago
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Location
In office (South Africa)
Employment
Full-Time

First seen by Alion on Nov 9, 2026.

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ilaunch

Top of page About GET TO KNOW AT ILAUNCH Get to know us Your Trusted Partner in Talent Acquisition At iLaunch, we specialise in finding the best talent to drive business success.
ilaunch.co.za · HQ: Cape Town, South Africa · Recruiting & Staffing · Est. 2018
Tech stack of ilaunch
Reference: CPT000070-Emma-1

Contract Hybrid Opportunity in Northern Suburbs Cape Town 
Leading Insurance Company requires a Digital Support Analyst to join their team on a contract basis. Duties & Responsibilities Duties & Responsibilities:
Provide Level 1 and Level 2 support to users 
Support Multi-Factor Authentication Implementation and rollout activities
Assist with onboarding users
Monitor user adoption and identify trends
Investigate and resolve authentification issues
Escalate unresolved technical issues
Track and manage support tickets 

Key Requirements:
Minimum 4 Years IT Support experience in the Insurance Industry 
Previous IT Digital and Cyber Security experience
Experience supporting Identity and access management solutions
Experience supporting authentication technologies like MFA
Good understanding of Active Directory, Azure AD etc.
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