LV2 OSP NOC Engineer
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Sep 18, 2026.
About The Role
As an L2 OSPNOC Engineer, you will provide second-line operational support for the MMI network, independently investigating and managing network events across dark fiber, ILA, backbone infrastructureand associated network environments.
Working closely with internal engineering teams, vendorsand field technicians, you will take ownership of incidents from detection through to restoration, performing advanced troubleshooting, coordinating resourcesand ensuring timelyescalation where required. This role plays a critical part in maintainingnetwork performance and customer confidence within a 24x7 operational environment.
What You'll Do
Monitor Network Performance: Monitor network events across backbone, dark fiberand lit service environments, responding to alarms and service-impacting events.
Manage Operational Incidents: Take ownership of incidents from detection through restoration or escalation, ensuring timelyresolution and clear documentation.
Coordinate Restoration Activities: Engage vendors, field techniciansand internal teams to drive fault resolution and minimiseservice disruption.
Communicate Service Impact: Provide incident updates, outage notificationsand maintenancecommunications to relevant stakeholders.
Support Operational Excellence: Maintainaccurateticket records, complete effective shift handoversand contribute to process improvements and post-incident reviews.
About You
What We Are Looking For
Network Operations Experience: 2+ years of experience within a NOC, telecommunications, fiber optic, network operationsor related technical environment.
Fiber Infrastructure Knowledge: Working knowledge of dark fiber, DWDM, ILA/amplifier sites, splice points, MMVsand wider fiber infrastructure environments.
OTDR Expertise: Hands-on experience with OTDR testing and trace interpretation to support fault isolation and troubleshooting.
Incident Management Experience: Experience using ticketing and incident management systems within an SLA-driven operational environment.
Analytical Approach: Strong troubleshooting and problem-solving skills, with the ability to make sound decisions during service-impacting events.
Communication &Organisation: Strong communicationand organisationalskills, with the ability to manage priorities and coordinate multiple stakeholders effectively.
Operational Flexibility: Ability to worka rotating 24x7 schedule, including nights, weekendsand holidays.
Desirable
Familiarity with FMS, Viavi, Ciena, Infinera, NSU or similar monitoring technologies, knowledge of Dark Fiber IRU agreements and customer outage processes, experience coordinating vendors and field resources, supporting junior engineers, and contributing to RFOs, root cause analysis and operational documentation.
Why Join Us
At Indigo, we believe our greatest strength is our people. We'recommitted to creating an inclusive environment where everyone feels valued, respectedand able to do their best work. We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experienceand potential. If you need any reasonable adjustments during the recruitment process, we'rehere to support you.
About Indigo
Indigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, supportand scale the infrastructure their businesses rely on, giving them greater control, consistencyand confidence. Our teams work across subsea, terrestrial, wireless, data centreand NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.
Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performanceand deliver withconfidence. Our people are central to that mission, bringing the skill, responsivenessand accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we'recommitted to investing in the growth and development of our people.