Salesforce Solution Architect

Role Overview:

We are seeking a Salesforce Solutions Architect & Technical Leader who will serve as both a hands-on Salesforce Subject Matter Expert (SME) and the offshore leader responsible for end-to-end solution delivery. This role owns execution excellence, architectural integrity, AI-driven innovation, and team leadership across Salesforce programs, while driving the transition from vendor-led delivery models to a scalable internal delivery organization.

The ideal candidate combines deep Salesforce multi-cloud expertise, strong Agile delivery leadership, and hands-on experience with Agentforce, agentic workflows, and AI-powered automation, along with the ability to manage and mentor offshore teams delivering complex, enterprise-scale Salesforce solutions.

Job Responsibilities:

- Establish and lead the ACSII Salesforce team, ensuring the right technical skills, collaboration, and delivery standards are in place.

- Design and oversee Salesforce architecture for Salesforce multi-cloud platform including integrations and data model.

- Translate business requirements into scalable Salesforce solutions and technical roadmaps.

- Lead technical design reviews and ensure solutions follow best practices, security, and governance standards.

- Manage integration between Salesforce and enterprise systems using APIs and middleware platforms.

- Mentor teams on Salesforce best practices and Agile delivery and deployment of Salesforce capabilities.

- Collaborate closely with U.S. based technology leaders, product managers and architects.

Delivery Execution:

- Act as the primary offshore point of accountability for Salesforce delivery.

- Contribute to the modernization of the ACS Membership Platform and related digital platforms.

- Lead the structured transition of Salesforce delivery from external vendors to internal offshore teams.

- Define and execute knowledge transfer plans, documentation standards, and standard operating procedures (SOPs).

- Lead architecture strategy for low-code/no-code solutions, Agentforce-based automation, Agentic workflows and conversational experiences and AI-powered workflows.

- Translate business and functional requirements into delivery milestones, timelines, and success metrics.

- Evaluate and recommend new technologies within the Salesforce ecosystem.

- Proactively manage delivery risks, cross-team dependencies, and issue resolution.

Technical Expertise:

- Strong experience with Salesforce Ecosystem: Sales Cloud, Service Cloud, Commerce Cloud, Experience Cloud, Marketing Cloud, Salesforce Data Cloud, Agentforce / AI capabilities, Lightning Platform, Salesforce AppExchange ecosystem.

- Architecture & Integration: API-led architecture, MuleSoft, REST / GraphQL APIs, Event driven architecture, Microservices architecture, Cloud-native design patterns.

- Cloud & Modern Platforms: AWS, DevOps / CI/CD, Containerization (Docker / Kubernetes), CIAM (SSO, OAuth, SAML).

- Data & Analytics: Enterprise data architecture, data integration and pipelines, Customer data platforms (CDP), Data governance frameworks.

- AI, Automation & Platform Services: Agentforce implementation and governance, Agentic workflows and conversational automation, AI-powered decisioning and productivity automation, Low-code / no-code automation (Flows, orchestration).

Job Requirements:

- 8-12 years of IT delivery and solution leadership experience, with 4-6 years focused on Salesforce delivery.

- Strong hands-on understanding of Salesforce multi-cloud architecture, configuration, customization, and integration patterns.

- Experience leading technical teams and establishing architecture standards.

- Proven experience leading Agile delivery teams, sprint execution, and release management.

- Experience supporting modernization, cloud transformation, or portal migration programs.

- Strong stakeholder management, communication, and leadership skills in a global delivery environment.

- Salesforce certifications such as Administrator, Platform App Builder, Architect, Agentforce Specialist, and/or Scrum Master are a plus.

Additional Information:

- Interview process: 3 technical rounds.

- Work model: Hybrid.

- Location: Pune.

About ACS-I India:

ACS International India Pvt Ltd. (ACS-I India) is a wholly owned subsidiary of ACS International Ltd, USA and a part of the American Chemical Society. ACS-I India represent products and services provided by ACS divisions, including Chemical Abstracts Service (CAS) to the worlds most important scientific companies, government organizations, global patent offices and academic institutions to promote research and discovery.

Skills

Solution Architect, Solution Design, Salesforce