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Senior Technical Support Executive

Infinite Computer Solutions · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · Python · PowerShell · 9 days ago

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Salary

≈ $48k – $93k per year (Estimated)

Location

In office (United Kingdom)

Seniority

Senior · 5+ years exp

Visa

Licensed UK visa sponsor

Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Oct 8, 2026. Infinite Computer Solutions scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Infinite Computer Solutions

Headquartered in Rockville, Maryland, Infinite Computer Solutions is a global digital engineering and IT services provider specializing in technology modernization, application development, cloud migration, and artificial intelligence solutions. The company delivers purpose-built digital platforms and consulting services across heavily regulated sectors, including healthcare, banking and financial services, insurance, and telecommunications. Through proprietary offerings like NetSfere for secure enterprise messaging and comprehensive infrastructure management, it empowers global organizations to accelerate digital transformation, optimize operational workflows, and secure complex enterprise ecosystems.

infinite.com · HQ: Rockville, United States · HQ: Bengaluru, India · Information Technology · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation

Tech stack of Infinite Computer Solutions

ICS Grade: E3

Experience: 5-7Years

Role Overview

Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.

Core Responsibilities

Lead complex validation, upgrade, migration, and release activities.
Serve as the technical escalation point for critical UC/CC issues.
Drive automation and operational efficiency initiatives.
Mentor engineers and provide technical leadership across customer engagements.

Technical Skills

Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging

Contact Center: AAEP, CMS, Verint WFO, Experience Portal

Enterprise Platforms: SBC, ESXi, KVM

Infrastructure & Automation: Linux, VMware ESXi, Python, Shell, PowerShell

Core Competencies: Technical Escalation, Health Check Automation, Migration & Validation Strategy, Cross-Platform Integration, Performance Optimization

Key Competencies

Technical Leadership
Advanced Problem Solving
Automation & Continuous Improvement
Customer & Stakeholder Management
Mentoring & Knowledge Sharing

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