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Support Engineer

Infinite Computer Solutions · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · 2 days ago

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Salary

≈ $36k – $66k per year (Estimated)

Location

In office (United Kingdom)

Visa

Licensed UK visa sponsor

Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 23, 2026. Infinite Computer Solutions scores B on the Alion truth index.

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Infinite Computer Solutions

Headquartered in Rockville, Maryland, Infinite Computer Solutions is a global digital engineering and IT services provider specializing in technology modernization, application development, cloud migration, and artificial intelligence solutions. The company delivers purpose-built digital platforms and consulting services across heavily regulated sectors, including healthcare, banking and financial services, insurance, and telecommunications. Through proprietary offerings like NetSfere for secure enterprise messaging and comprehensive infrastructure management, it empowers global organizations to accelerate digital transformation, optimize operational workflows, and secure complex enterprise ecosystems.

infinite.com · HQ: Rockville, United States · HQ: Bengaluru, India · Information Technology · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation

Tech stack of Infinite Computer Solutions

Excellent verbal and written communication skills, with a neutral accent and no Mother Tongue Influence (MTI).
Provide Level 2 technical support for hardware, software, operating systems, Microsoft 365 applications, email, VPN, network connectivity, and end-user computing issues.
Serve as the primary point of contact for users seeking technical assistance via phone, email, chat, or ticketing tools, ensuring high customer satisfaction.
Diagnose, troubleshoot, and resolve incidents independently using advanced analytical and remote troubleshooting techniques within defined SLAs.
Manage incidents and service requests, from logging and categorization through resolution, closure, and user communication.
Perform root cause analysis for recurring issues, identify trends, and support problem management initiatives to prevent future incidents.
Escalate complex or unresolved issues to appropriate support teams, ensuring complete documentation and effective coordination until resolution.
Maintain accurate records in ITSM tools (e.g., ServiceNow, Remedy, Jira), create knowledge articles, and ensure compliance with ITIL processes and organizational standards.
Drive continuous service improvement by identifying process gaps, recommending enhancements, mentoring L1 engineers,

Preferred Skills: Microsoft 365, Windows 10/11, Active Directory/Azure AD, VPN, Networking Fundamentals (DNS, DHCP, TCP/IP), ServiceNow/ITSM tools, and basic ITIL knowledge.

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