ServiceNow Developer - ITSM Module

Role Overview :

We are looking for a ServiceNow Developer to design, develop, configure, and support enterprise ServiceNow ITSM solutions.

The role will involve developing workflows, integrations, platform customizations, and enhancements while working closely with business and technical teams.

Key Responsibilities :

- Develop, configure, and maintain ServiceNow ITSM solutions across Incident, Problem, Change, Service Request, and Service Catalog modules.

- Develop and customize applications using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Portal.

- Translate business requirements into scalable ServiceNow solutions.

- Develop workflow automation and process improvements using ServiceNow capabilities.

- Build and maintain integrations using REST APIs, SOAP Web Services, Integration Hub, and MID Server.

- Configure and maintain CMDB, CI relationships, and CSDM-aligned configurations.

- Develop reports, dashboards, SLA configurations, and operational metrics.

- Perform unit testing, UAT support, defect resolution, and production deployments.

- Troubleshoot platform issues and perform root-cause analysis.

- Follow ServiceNow development standards, coding best practices, and platform governance guidelines.

- Collaborate with cross-functional teams in Agile/Scrum environments.

- Maintain technical documentation and support knowledge-sharing activities.

Required Skills :

- ServiceNow ITSM

- Incident, Problem and Change Management

- Service Request and Service Catalog

- Flow Designer

- Business Rules

- Client Scripts and UI Policies

- Script Includes

- JavaScript and Glide API

- ServiceNow Scripting

- REST API and SOAP Web Services

- Integration Hub and MID Server

- CMDB and CSDM

- Service Portal

- Reporting, Dashboards and SLA Management

- UAT, Defect Management and Production Support

- Agile/Scrum methodologies

Good to Have :

- ServiceNow CSA/CAD certification

- ServiceNow CIS-ITSM

- ServiceNow Discovery or Service Mapping

- ITOM, HAM/SAM

- Performance Analytics

- Virtual Agent

- App Engine / Scoped Applications

- Cloud integrations with AWS/Azure

- Jira and Confluence

Skills

ServiceNow, ServiceNow Integration, ServiceNow Implementation, ServiceNow ITSM, REST API, CMDB, ServiceNow CSDM, ITOM, SOAP Webservices