IT Support Specialist

Requirements for candidatesWhat you bring

• Experience with Linux or other Unix-like operating systems
• Experience with SQL databases
• Experience with IT support, ideally including tools such as Microsoft 365, Entra ID, Intune, or Jira Service Management
• Excellent written and spoken English
• Living in or able to relocate to Tallinn

Who you are

• A clear communicator who can explain technical things simply
• Structured, able to prioritize, and comfortable juggling several tasks at once
• Proactive, curious, and ready to learn
• Service-minded, positive, and solution-oriented
• Good at building relationships with colleagues
• Interested in news and information processing

Job descriptionDo you enjoy solving problems, whether it’s helping a colleague get back to work or digging into logs and databases to find out why something went wrong? Can you explain what you found in a way that others understand? Then you might be the person we’re looking for.We are looking for a full-time IT Support Specialist to join our IT Support team. Based in our Tallinn office, you’ll support colleagues across Tallinn, Helsinki, Stockholm, Oslo, and Copenhagen, handle complex customer cases, and help manage the many systems we rely on every day.About the roleThe role combines three areas, and no two weeks look quite the same.1st line support for colleagues. You’ll be the go-to person for IT at our Tallinn office, making sure colleagues there can do their work and deliver to our clients on time. You’ll also help colleagues in our other offices with day-to-day issues through our service desk.2nd line support for customers. When Customer Relations receives a case they can’t solve, it comes to you. These are the non-standard cases involving our in-house products and IT platform, where you’ll investigate using internal tools, logs, Linux servers, and SQL databases. You’ll learn about our business and customers and use that knowledge to prioritize.System ownership. Our team administers a wide range of tools and services, and the tasks that come with them aren’t always predictable. You’ll take part in administering, maintaining, and improving these systems.Across all three areas, communication is central. You’ll write case updates, explain technical findings to non-technical colleagues, and work closely with Customer Relations as well as project managers, developers, and system administrators across our offices.
What we offerWhat we offer

• A job in an exciting and rapidly evolving industry at the intersection of AI, media and technology.
• The opportunity to contribute to the development of next-generation media intelligence services.
• A diverse and international workplace with colleagues from across the Nordic countries and around the world.
• An office centrally located in Tallinn's Ülemiste City with excellent public transport connections.
• Private health care insurance and/or financial support for sports activities.
• Three additional health days.
• A hybrid working model with the possibility to work from home two days a week.
• A welcoming team culture with regular social events, from board game evenings to summer gatherings and Christmas parties.