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Infosys • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Bachelor's Degree • PowerShell • 2 days ago
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In office (Bengaluru)

Confirmed on the employer's own hiring board on Sep 26, 2026. First seen by Alion on Jul 1, 2026. Infosys scores B on the Alion truth index.

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Infosys

Infosys Limited is an Indian multinational information technology company providing business consulting, information technology, and outsourcing services. Founded in 1981 by N. R. Narayana Murthy and six engineers in Pune, India, the company is headquartered in Bengaluru and stands as one of India's largest IT services companies.
infosys.com • HQ: Bengaluru, India • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1981
Tech stack of Infosys

Responsibilities

 Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling

 Perform advanced troubleshooting using logs and traces

 Conduct root cause analysis and implement fixes

 Troubleshoot calling audio video and connectivity issues

 Work with cross functional teams

 Team Usage Reporting

 Analyze SIP RTP ICE protocols

Technical requirements

 Microsoft Teams architecture and Licensing knowledge

 VoIP protocols including SIP and RTP,

 Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages

 Networking fundamentals such as TCP IP DNS QoS

 Log analysis and troubleshooting tools

 CQD-strong knowledge on troubleshooting call quality issues.

 Hands on experience on Teams features- Auto attendant and Call queue.

 Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies

 Overview of Entra and Exchange

Preferred skills

Technology->Cloud Platform->Modern Workplace Transformation Services->Microsoft Teams,Foundational->Product Engineering->Product Support->L2,Domain->Telecom->PSTN SS7 Protocols,Foundational->Information Security->Information Forensics->TCP Flow

Education

Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology

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