Customer Experience Intern

As a Customer Experience Intern LATAM, you will help us scale the way we build relationships with a fast-growing base of 300+ customers across Latin America. This role is essential for our 2026 planning, as we expand the volume, consistency, and quality of customer experience actions delivered across the region. The area owns the scalable relationship with our customer base, partnering closely with Account Directors , Customer Marketing and Customer Success to support retention, expansion, and customer satisfaction, while ensuring customers are getting the most value from the platform.

What You Will Do

• You will support Retention & Experience by helping execute scalable customer marketing initiatives that strengthen adoption, satisfaction, and ongoing engagement across LATAM. Your support will focus on coordinating key touchpoints and keeping programs running consistently, while helping track engagement learnings to improve what we deliver over time.You will support Expansion & Relationship Strengthening by contributing to initiatives that deepen strategic relationships and increase customer engagement with our teams and brand.
• You will help organize priority touchpoints across the customer base, support cross-functional alignment with Account Directors and Customer Success.You will support Advocacy by helping scale programs that turn happy customers into promoters across LATAM.
• You will contribute to customer storytelling and social proof initiatives, support referral and ambassador efforts, and help maintain the operational flow that increases participation and visibility.

What You Will Need

• Fluency in Portuguese and English (written and spoken). Spanish is a plus.
• You are currently enrolled as a student (undergraduate program) in Marketing, Business, Communications, International Relations, or a related field.
• Interest in B2B SaaS, customer marketing, community building, and customer engagement.
• Strong written communication and the ability to adapt messaging for different audiences and channels.
• Good organizational skills and familiarity with productivity tools (e.g., Google Workspace, spreadsheets, docs, project trackers).
• Analytical mindset and willingness to learn how to track performance and customer engagement signals.
• Hands-on attitude, ownership, and a collaborative approach to work.

What We Offer

• Be part of a diverse team that’s as global as it gets - where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.