Customer Onboarding Manager - Malaysia

What You Will Do

• You'll be the primary point of contact during the onboarding phase, acting as the bridge between client needs and our platform to ensure a seamless implementation experience
• Own and manage the end-to-end onboarding journey, ensuring all projects are delivered within agreed timeline and scope
• Lead onboarding kick-offs, set clear expectations, and align on success metrics, timelines, and deliverables with clients
• Guide clients in understanding how our products and features align with their goals, ensuring a strong foundation for long-term success. Enabling them with the right knowledge, best practices, and use-case guidance
• Coordinate closely with internal teams (engineering or product specialists) to ensure smooth integration and timely resolution of any onboarding-related challenges
• Ensure successful product adoption from day one by proactively identifying risks or delays and driving solutions to keep implementations on track
• Build strong relationships with stakeholders, establishing trust and confidence throughout the process
• Capture client feedback during onboarding and share insights with internal teams to improve access, product experience, and future improvements

What You Will Need

• A university degree in Business, Marketing, IT, or related fields
• 4+ years’ relevant work experience in customer-facing customer success, onboarding specialist, account management, or strategic consulting organisations within Martech or SaaS
• Strong communication skills in both writing and speaking (English & Malay)
• High sense of responsibility and accountability
• A strategic thinker with excellent project management skills
• Customer-oriented and able to establish a robust relationship with the assigned customer base
• A self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption

What We Offer

• Be part of a diverse team that’s as global as it gets - where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.