Customer Success Manager - Colombia

As a Sr. Customer Success Manager, you will be proactively driving adoption and retention. You will be building relationships with the customers and ensuring the services they need to receive maximum impact.

Job Description

• As a portfolio manager, you will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics for some of our largest clients!
• You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner.
• Your primary responsibility will be orchestrating all efforts tokeep adoption and usage high with driving value recognition.
• Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs.
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

What we expect from you

• A university degree in Business, Marketing, Engineering, or related fields, MBA preferred
• 2+ years relevant work experience in customer-facing customer success, account management, or strategic consulting organization. SaaS experience is a benefit.
• Strong communication skills in both writing and speaking (English & Spanish)
• High sense of responsibility and accountability
• Strategic thinking with excellent project management skills
• To be customer-oriented and able to establish a robust relationship with the assigned customer base
• To be self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• You’ll have space to share your skills through training and workshops if you wish. Sharing is caring!
• We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
• You’ll have a chance to work in an international, diverse and inclusive environment
• You’ll be part of an industry that’s shaping the future of customer experiences.
• Don’t believe us? Just ask Google.