Customer Success Project Manager

We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success - ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers, engineers, and internal teams to deliver a smooth onboarding experience and long-term satisfaction.

Project Management

• Plan, coordinate, and execute solution deployments to ensure timely and successful implementation.
• Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates.
• Manage application engineers for deployment, maintenance, troubleshooting and professional services projects.
• Coordinate with product teams.
• Maintain clear and up-to-date project documentation and reports.
• Monitor and evaluate quality of service delivery using defined metrics and KPIs.

Account Management and Customer Success

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain relationships with assigned customers, understanding their goals and ensuring they gain full value from our products.
• Provide ongoing customer support, addressing technical or operational concerns.
• Proactively gather customer feedback and work with product teams to drive improvements.
• Responsible for product renewals.
• Collaborate with sales teams on upselling or cross-selling opportunities.

Why Join Us

You’ll play a key role in ensuring customer success and satisfaction for a leading cybersecurity software company trusted by governments and enterprises across Asia. You’ll work with passionate engineers and business leaders to deliver meaningful cybersecurity outcomes - not just deployments.

Requirements

• Possess a Bachelor's degree or diploma
• 3-6 years of experience in project management, service delivery, or customer success (preferably in enterprise software)
• Experience in management of government IT projects is an advantage
• Excellent interpersonal and communication skills, with strong customer service orientation
• Strong organizational and time management skills, and able to manage multiple projects concurrently
• Have initiative and able to take proactive approach to solve challenges
• Detail-oriented, proactive
• Familiarity with IT systems, cybersecurity concepts, or cloud environments is an advantage
• Must be a Singapore citizen or Singapore PR

Benefits

• Engage in impactful work aimed at addressing significant cybersecurity challenges
• Chalk up valuable experience and insights within the cybersecurity industry
• Receive a competitive salary package, with annual individual performance bonus
• Annual flexi benefits, medical insurance, GP visits coverage
• Enjoy 18 days of annual leave, with increments based on years of service