Account Manager

• Client Account Management

• Manage client relationships and act as the main point of contact.
• Understand client needs, operations and service requirements.
• Coordinate projects, service delivery, reporting and follow-ups.
• Conduct regular client reviews and maintain accurate account records.
• Manage expectations and ensure confidentiality of client information.

• Client Retention & Account Growth

• Retain and grow existing client accounts through proactive communication and service oversight.
• Identify opportunities to expand services and develop strategic accounts.
• Promote relevant services and support renewals, pricing reviews and service expansions.
• Identify future client needs and ensure opportunities are properly recorded and followed through.

• Hardware Requirements & Store Opportunities

• Identify and document client IT hardware needs, replacement cycles and technology-refresh plans.
• Assess requirements for laptops, desktops, monitors, servers, networking equipment and peripherals.
• Identify opportunities for new, refurbished or pre-owned equipment.
• Refer qualified opportunities to the relevant sales/technical teams and support quotations.
• Maintain accurate CRM records and follow up on opportunities.
• Ensure recommendations are suitable and aligned with approved pricing, availability and specifications.

• Project & Service Coordination

• Coordinate client service requests, project requirements, timelines and logistics.
• Liaise with internal teams to ensure clear and accurate project instructions.
• Coordinate site assessments, collections, audits and decommissioning projects.
• Monitor projects from initiation through completion and client sign-off.
• Escalate delays, risks, discrepancies and complaints promptly.
• Ensure services are delivered according to approved quotes, SLAs and scope.

• Quotations & Commercial Administration

• Prepare and coordinate quotations, proposals, pricing and service agreements.
• Ensure commercial documents accurately reflect scope, pricing and timelines.
• Liaise with finance and management for pricing approvals.
• Maintain records of quotes, POs, contracts and client approvals.
• Assist with tenders, RFQs, supplier onboarding and approved negotiations.

• Reporting & Documentation

• Ensure accurate and timely project documentation and client reports.
• Coordinate asset registers, chain-of-custody records, certificates and settlement reports.
• Review documentation for accuracy and completeness before client submission.
• Track outstanding approvals, sign-offs and supporting documentation.
• Ensure all assets are accurately accounted for and support client audits.

• Service-Level Agreement Management

• Manage client contracts, SLAs and project requirements.
• Monitor service levels, turnaround times and reporting deadlines.
• Identify and resolve potential SLA issues proactively.
• Track complaints, service failures and corrective actions.
• Report account risks and service performance to management.

• Client Complaints & Escalations

• Handle and coordinate responses to client complaints and escalations.
• Investigate issues, identify root causes and implement corrective actions.
• Escalate serious security, compliance, safety or asset-related incidents.
• Maintain accurate complaint records and client communications.
• Identify recurring issues and recommend service improvements.

• Financial & Account Control

• Monitor account revenue, profitability, payments and outstanding invoices.
• Liaise with finance on invoicing, POs, credit notes and settlements.
• Assist with invoice disputes and outstanding documentation.
• Support account forecasting, pipeline reporting and financial-risk management.

• CRM & Record Management

• Maintain accurate and up-to-date CRM and account records.
• Record client interactions, requirements, opportunities, quotes and actions.
• Track opportunity stages, values and expected close dates.
• Maintain clear records of client instructions and approvals.
• Prepare account and pipeline reports for management.

• Stakeholder Coordination

• Build strong relationships with key client and internal stakeholders.
• Coordinate effectively across operations, logistics, technical, finance and sales teams.
• Ensure clear roles, responsibilities and approval processes.

• Compliance, Data Security & Environmental Responsibility

• Ensure projects comply with company procedures, contracts and legal requirements.
• Support POPIA, data-security, chain-of-custody, environmental and safety compliance.
• Ensure secure handling of data-bearing devices and client assets.
• Report security, safety, asset-loss and compliance incidents promptly.
• Support client sustainability and responsible-disposal objectives.

• Client retention rate and contract/SLA renewal rate.
• Revenue and gross profit generated from assigned accounts.
• Growth in revenue from existing clients and successful introduction of additional services.
• Number and value of qualified hardware requirements identified and referred.
• Conversion rate and revenue generated from referrals.
• Accuracy and completeness of stakeholder hardware requirement information.
• Client satisfaction, complaint-resolution performance and reduction in repeated service failures.
• Percentage of reports and project documentation delivered within agreed turnaround times.
• Accuracy and completeness of client documentation and serial-number reconciliation.
• Number and value of active opportunities and accuracy of account forecasts.
• CRM accuracy, activity-recording compliance and completion of formal account reviews.
• Outstanding invoice and payment-resolution performance.
• Compliance with internal procedures, client requirements and management-system standards.
• Achievement of monthly, quarterly and annual account targets.

Minimum Qualifications and Requirements

• Diploma or degree in Business Management, Sales, Marketing, Account Management, Information Technology, Environmental Management, Supply Chain Management or a related field.
• Drivers License and own vehicle.
• Computer literacy, including proficiency in Microsoft Office, CRM systems and reporting tools.
• Basic knowledge of business IT hardware, including desktops, laptops, monitors, servers, storage devices, networking equipment, peripherals and components.
• Ability to identify, clarify and document stakeholder hardware requirements accurately.

• 3 - 5 years experience in account management, business development, IT services, IT asset management, technology sales, recycling, logistics or environmental services.
• Experience managing corporate, mining, government or institutional clients.
• Experience coordinating operational service delivery across multiple departments.
• A proven record of client retention, revenue growth, sales opportunity development and complaint resolution.
• Practical knowledge of quotations, purchase orders, contracts, invoicing and service-level agreements.