Claims Manager

Claims Manager

Our client a dynamic and

vibrant player in South Africa’s financial services industry is looking for an

experienced Claims Manager to join their remarkable team.

Minimum requirements:

Grade 12 (Essential)

Relevant tertiary qualification (OT/ Nursing/ Physiotherapy

would be advantageous)

Claims management experience in individual life and group

risk (Essential)

Minimum 3 years management experience within the long-term

insurance industry

Minimum 2-3 years’ experience as a group risk/ Individual

life assessor

Proven experience in running a successful customer team that

adds customer value and alignment to the company goals and strategic objectives

(Essential)

MS Office and PC literate

Ability to facilitate executive and senior-level executive

engagements (Essential)

Sound Business and Operational knowledge of the Insurance

industry

Good knowledge of the business administration platforms

Familiar with Compliance Processes and Procedures in the

Insurance Industry

our Outputs (include but is not limited to):

margin-left:.25in;line-height:normal" class="MsoNormal">Provide optimal staff capacity with

correct skills.

margin-left:.25in;line-height:normal" class="MsoNormal">Contain and improve cost effectiveness of

functions provided

margin-left:.25in;line-height:normal" class="MsoNormal">Implementation of agreed initiatives to

improve operational efficiency and customer

margin-left:.25in;line-height:normal" class="MsoNormal">experience

margin-left:.25in;line-height:normal" class="MsoNormal">Ensure that the various SLAs are adhered

to and delivered at agreed quality standards, set

margin-left:.25in;line-height:normal" class="MsoNormal">targets to facilitate continuous

improvement of both SLA and quality standards

margin-left:.25in;line-height:normal" class="MsoNormal">Monitor external perception rating and

ensure that the scores are within the agreed targets

margin-left:.25in;line-height:normal" class="MsoNormal">Identifying and reporting on service

failures and errors

margin-left:.25in;line-height:normal" class="MsoNormal">Ensure and assist with training and

development of junior and middle management

margin-left:.25in;line-height:normal" class="MsoNormal">Contribute to the various cross

functional forums to help improve efficiencies in other areas

margin-left:.25in;line-height:normal" class="MsoNormal">Ensuring that all correspondence is

professional and in line with standards and protocols of

margin-left:.25in;line-height:normal" class="MsoNormal">the organisation

margin-left:.25in;line-height:normal" class="MsoNormal">Help manage and determine the budget of

the business area

margin-left:.25in;line-height:normal" class="MsoNormal">Interact with executive management in

other business areas to ensure clear communication

margin-left:.25in;line-height:normal" class="MsoNormal">and service delivery to other business

functions

margin-left:.25in;line-height:normal" class="MsoNormal">Help formulate strategy of business area

Knowledge:

margin-left:.25in" class="MsoNormal">Life insurance business processes and claims

margin-left:.25in" class="MsoNormal">MS Office and PC literate

margin-left:.25in" class="MsoNormal">Team Player

margin-left:.25in" class="MsoNormal">Customer Champion

margin-left:.25in" class="MsoNormal">Relationship management

margin-left:.25in" class="MsoNormal">You can take ownership and accountability

margin-left:.25in" class="MsoNormal">You can multi-task

margin-left:.25in" class="MsoNormal">You have negotiation skills

margin-left:.25in" class="MsoNormal">Excellent verbal and written communication skills

margin-left:.25in" class="MsoNormal">You can operate effectively under pressure

margin-left:.25in" class="MsoNormal">You have an analytical mind and above average

problem-solving techniques

margin-left:.25in" class="MsoNormal">You have good time management skills

margin-left:.25in" class="MsoNormal">You are proactive and innovative

margin-left:.25in" class="MsoNormal">You have problem-solving skills