Transportation Coordinator II

Job Description:

Essential Functions

• May act as a lead dispatcher to coordinate driver and dispatcher activities to fulfill the needs of customers by receiving incoming calls from customers and other stakeholders and appropriately assigning drivers to meet those needs.
• May act as a lead trainer, training with individual and small groups of employees, teaching and reinforcing department procedures. Provides feedback to employees and managers to improve individual and department performance.
• May coordinate the maintenance and repair of vehicles. Ensures that vehicles are safe, available, and ready for drivers as necessary.
• May coordinate and support billing, accounts payable, customer service, payroll, building scheduling, information systems, technology, and compliance.
• May coordinate day to day employee activities for regularly scheduled routes by developing employee work schedules, auditing route performance, daily staffing, and identifying possible improvement opportunities. Acts as a back up to drivers, coordinators, and managers to ensure daily commitments to customers are fulfilled.
• Safely operates a motor vehicle in a variety of conditions and environments to complete deliveries of equipment, packages, specimens, and supplies. Stays aware of conditions and circumstances that affect one's own safety or the safety of others. Protects the physical well-being of personnel and self against work related accidents, injuries, or other debilitations.
• Makes customers’ needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations; shows willingness to gather and listen to customer feedback.
• Cleary conveys and receives information and ideas in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate.
• Manages time effectively and accomplishes assigned tasks. Organizes work, sets priorities and determines the correct use of resources. Determines necessary sequence of activates to achieve goals.
• Supports department goals and objectives. Takes action without being asked or required to; achieves beyond job requirements; acts proactively; takes prompt action to accomplish objectives. Works cooperatively in a diverse team environment to accomplish team and organizational goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; vales the contributions of others.
• Adjusts to dynamic business needs and conditions. Adjusts appropriately to the needs of the situation with a positive attitude and willingness to learn new ways to accomplish work activities and objectives; adapts to change quickly and easily; makes suggestions for increasing the effectiveness of change; shows a willingness to learn new methods, procedures or techniques results from change.
• Uses a computer and related applications to accurately input, store and retrieve information relating to customers, employees, and vehicles.

Skills

• Working Independently
• Customer Service
• Prioritization
• Learning Quickly
• Communication
• Motor Vehicles
• Workforce Planning
• Dispatching
• Oral Communications
• Office Administration
• Time Management

Qualifications

• Valid driver's license with no restrictions
• A valid DOT Medical Card
• Demonstrated excellent customer service skills.
• Demonstrated excellent verbal communication skills
• Demonstrated ability to work independently.
• Demonstrated ability to follow assigned schedule.
• Demonstrated ability to use computerized tracking system.
• Demonstrated ability to understand and follow department procedures and practices.
• Demonstrated ability to comply with Intermountain Healthcare's Motor Vehicle Driver Policy.
• Be 21 or older as required by the DOT to operate a commercial motor vehicle
• Demonstrated ability to use office, dispatch and email programs.
• Demonstrated ability to prioritize multiple tasks and assignments.
• Demonstrated ability to work in a fast-paced environment and deal with stressful situations.

Preferred Qualifications

• Current Class C, B, or A, commercial driver’s license with a Hazmat Endorsement, with the ability to drive vehicles equipped with air brakes.
• Six months experience as a transportation coordinator I with Intermountain Health.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.