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Assistant Manager, HR Operations

IntouchCX • Artificial Intelligence • Professional Services • 12 days ago
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Salary
≈ $37k – $83k per year (Estimated)
Location
In office (Cairo)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Mar 31, 2026. IntouchCX scores A on the Alion truth index.

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IntouchCX

IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.
intouchcx.com • HQ: Winnipeg, Canada • AI Training Data & Annotation • Call Center Services • Business Process Outsourcing (BPO) • 1001-5000 employees • Est. 1999
Tech stack of IntouchCX

 

About the Job

 

We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.

 

As an Assistant Manager of HR Operations, You Will…

Research, implement and administer all company benefit plans

Lead a team of 4-5 employees

Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables

Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times

Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs

Prepare onboarding email templates for the employees

Stay up-to-date with innovative and creative ways of onboarding new employees

Strive for continuous improvements and work excellence on HR operational matters

Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team

Oversee HR databases and internal software

Consult with line management providing HR guidance when appropriate

Analyze and monitor HR performance metrics and KPIs

Prepare periodic reports for management, as necessary and timely manner

Carry out tasks as assigned by the HR Senior Manager/Director

 

As an Assistant Manager of HR Operations, You Have…

3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department

Strong experience working with Applicant Tracking Systems and Employee Onboarding Software

Good understanding of general Human Resources policies and procedures

Strong knowledge of various employment/labor laws

Ability to maintain sensitive and confidential information

Excellent verbal and written communication skills

Ability to manage and handle multiple tasks

Exceptional attention to detail

Must be able to identify and resolve problems in a timely manner

Strong decision-making skills

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