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Salary
≈ $26k – $67k per year (Estimated)
Location
In office (Cairo)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Sep 17, 2026. IntouchCX scores A on the Alion truth index.

Overview
Company
Impact
Profile match
IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

 

About the Job

 

We are looking for a Campus Employee Experience Supervisor/Assistant Manager to design, execute, and evaluate strategic engagement initiatives that align with both program objectives and corporate goals at the campus level. In this role, you will lead a dedicated team of Campus Employee Experience Coordinators in delivering high-impact employee engagement initiatives. Partnering closely with the broader Employee Experience team and local Operations leaders, you will leverage Voice of the Agent (VOA) insights to champion engagement priorities, foster open dialogue, and cultivate an inclusive, transparent workplace culture.

 

As a Campus Employee Experience Supervisor/Assistant Manager, You Will…

Collaborate with corporate and on-site teams with their unique engagement needs and goals.

Gather employee feedback for the site, hosting focus groups, distributing online surveys, and establishing other corporate employee feedback channels.

Work with other on-site and remote Campus Employee Experience Managers, Campus Employee Experience Coordinators, and EX leadership to achieve goals and efficiency.

Be a communication hub and brand ambassador for all employees on-site, keeping an overall pulse of your site.

Assist in planning and facilitating corporate events.

Prioritize overlapping projects and initiatives, ensuring clear expectations are set.

Communicate frequently and transparently with site/corporate leaders.

Plan, facilitate, and help execute employee engagement programs.

Understand and analyze operational metrics and KPIs, as related to Campus Employee Experience and EX initiatives.

Maintain an infectious positive attitude that is influential.

 

As a Campus Employee Experience Supervisor/Assistant Manager, You Need…

High school diploma or equivalent (required).

Some post-secondary or completion of post-secondary schooling (preferred).

2 to 4 years of business-related leadership experience.

Strong verbal and written communication skills.

Exceptional organizational and time management skills – must be able to multitask and prioritize.

Ability to implement change and innovation.

Ability to communicate and influence at various levels within the organization.

Motivation to help others thrive at work and maintain a positive attitude.

Experience in maintaining and developing operational statistics, financial management information, and results reporting.

Flexibility - This role will evolve as our campuses grow.

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