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Salary
≈ $10k – $24k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Senior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Sep 21, 2026. IntouchCX scores A on the Alion truth index.

Overview
Company
Impact
Profile match
IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

 

About the Job

 

We’re seeking a Senior Human Resources Executive to collaborate with our Operations teams in addressing strategic HR-related issues and initiatives. This role requires someone who can act as a key point of contact for implementing and executing Human Resource plans and programs, with a focus on promoting individual and collective well-being.

 

As Senior Human Resources Executive, You Will…

Actively engage with associates through structured interactions

Connect with employees by using phone or Google Meet to close cases

Own the “Intouch Connected” initiatives, including but not limited to Skip level meetings, Leadership Connects, Focus Group Discussions, etc.

Be the point of contact for all stakeholders which includes employees of all departments

Facilitate proactive engagement conversations between employees and their managers, supervisors, etc.

Be the voice of employees in reflecting issues to management and ensure timely resolution of issues

Assist in the implementation of HR initiatives at the campus for all employees

Provide inputs for improving the effectiveness of processes and policies

Build high energy workforce, confidence, and trust among employees

Prepare and publish the event calendars to all stakeholders on time and ensure the completion of the planned activities

Help prepare weekly reports for management

 

As Senior Human Resources Executive, You Have…

MBA in Human Resources/graduate from a relevant stream with 2-4 years experience in the role of HRBP or equivalent

Be able to work as a team player and establish cohesive support to the HRBP function at large

High level of empathy, responsiveness, and relationship orientation

Good email etiquette, mid-level expertise in usage of MS Office (including Word, Excel, and PowerPoint)

High level of maturity and ability to handle stakeholders across all levels

Good communication (written and oral) and presentation skills

Strong interpersonal relations skills

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