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Human Resources Specialist

IntouchCX • Artificial Intelligence • Professional Services • 12 days ago
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Location
In office (Cairo)

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Sep 29, 2026. IntouchCX scores A on the Alion truth index.

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IntouchCX

IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.
intouchcx.com • HQ: Winnipeg, Canada • AI Training Data & Annotation • Call Center Services • Business Process Outsourcing (BPO) • 1001-5000 employees • Est. 1999
Tech stack of IntouchCX

 

About the Job

 

We are looking for a Human Resources Specialist to join our team and monitor all Human Resource functions.

 

The HR Specialist’s responsibilities include preparing compensation and benefits packages, enforcing company policies, and maintaining updated employee records. To be successful in this role, you should have a good understanding of compensation and benefits, employee welfare, and solid knowledge of labor relations.

 

 

As Human Resources Specialist, You Will…

Prepare and review compensation and benefits packages

Administer health and life insurance programs

Plan and coordinate monthly sync sessions with Program leaders

Foster a healthy workplace by ensuring HR procedures run smoothly at all times

Inform employees about eligibility for additional benefits (e.g. extra overtime)

Update employee records with new hire information and/or changes in employee status

Maintain organizational charts with detailed job descriptions and salary records

Develop and implement HR policies throughout the organization

Process and respond to employee queries in a timely manner

Stay up-to-date and comply with changes in labor legislation

Perform other job related duties as required

 

As Human Resources Specialist, You Have…

Bachelor’s Degree in Human Resources or relevant field is required

Proven work experience as an HR specialist or HR Generalist

Hands-on experience with Human Resources Information Systems (HRIS)

Solid understanding of labor legislation and payroll process

Effective verbal and written communication skills

Strong analytical, problem solving, and decision-making skills

High attention to detail and accuracy

Exceptional organizational and time management skills – must be able to multitask and prioritize

Ability to adapt and implement change and innovation

Strong interpersonal relations skills; able to deal with people at all levels of the organization

Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations

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