Human Resources Business Partner

IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

intouchcx.com · HQ: Winnipeg, Canada · AI Training Data & Annotation · Call Center Services · Business Process Outsourcing (BPO) · 5000+ employees · Est. 1999

Tech stack of IntouchCX

About the Job

We’re searching for a Human Resources Business Partner to collaborate with our internal Operations teams to handle strategic HR related issues and concerns. This role will analyze emerging trends and patterns that arise and help in the planning and development of relevant policies and programs. We’re looking for someone who can act as the main point person for implementing and executing Human Resource plans and programs.

As Human Resources Business Partner, You Will…

Monitor staffing requirements and closely coordinate with Operations on staff planning

Monitor and handle disciplinary action and labor cases

Ensure participation in training programs and employee activities

Ensure compliance of HR policies

Address concerns regarding compensation and benefits, salary administration and internal transfers through regular coordination between Compensation & Benefits and Operations Teams

Ensure accuracy of internal transfer documentation

Ensure effectiveness of performance management systems, ensuring continuous improvement of performance levels across the organization

Conduct orientation sessions on compensation and benefits programs for new and current employees

Partner with Training and other teams to ensure learning and development compliance

Ensure effective implementation of onboarding program for new hires

Design and implement employee programs that promote company culture and core values

Ensure proper communication of changes are introduced to appropriate teams

Check overall pulse of teams through climate and engagement surveys

As Human Resources Business Partner, You Have…

A Bachelor’s Degree in HR, Psychology, Law or equivalent (required)

A minimum of 3 years of HR experience in a fast-paced environment

Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations

Strong project management skills

Effective verbal and written communication skills

Strong analytical, problem solving and decision-making skills

Strong interpersonal relations skills; able to deal with people at all levels of the organization

Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment

What next

Get the next one before it closes

It was open for 5 days. 8,124 HR roles were posted this week.

A free account puts the new ones in your feed the day they appear, matched to your level and your pay.

Get them first, free See open roles like this

Free forever. No card. Under a minute.

This is one of many

2,286,265 more open roles from verified company boards, updated every day.

Browse all jobs Get matched roles