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Location
In office (Winnipeg)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 6, 2026. IntouchCX scores A on the Alion truth index.

Overview
Company
Impact
Profile match
IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

 

 

About the Job

 

The Human Resource Generalist (Employee Relations Specialist) is responsible for providing positive employee relations through various functions in support of operational goals and objectives for overall organizational success.

 

As Human Resources Generalist (Employee Relations Specialist), You Will…

Manage internal inquiries with internal stakeholders in a timely manner for overall positive relationships

Assist operations with performance management process and discussions

Engage with operations by participating in meetings to support goals and objectives

Work with employees on requests for various leaves including medical and family leaves, as well as accommodation requests

Engage with Operations on all Employee Relations issues and concerns

Policy administration

Conduct investigations on concerns submitted from employees

Conduct special projects and other HR duties as assigned

General office management and administration

 

As Human Resources Generalist (Employee Relations Specialist), You Have…

High school diploma or equivalent is required

Secondary education in Human Resources, CPHR/CPHR Candidate/SHRM Designation preferred 

Experience in a large organization or supervisory level experience in small organization

Must have minimum of 3-5 years of HR experience in a fast-paced environment

Demonstrate expertise in developing and maintaining relationships with a diverse group of internal and external stakeholders

Above average verbal and written communication skills - to facilitate to large groups, handle difficult conversations and speak accurately, use proper grammar, good enunciation

Strong analytical, problem solving and decision-making skills

Demonstrate good listening, patience, and collaborative skills

Must be able to self-manage daily duties and time in a fast-paced, dynamic, and ever changing environment; ability to adapt to change

The ability to organize and follow-up multiple tasks/details with accuracy and timeliness

Service oriented with a focus and understanding on the client’s needs

The ability to have an innovation spirit and think outside the box

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