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Salary
≈ $47k – $79k per year (Estimated)
Location
In office (Calgary)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 14, 2026. IntouchCX scores A on the Alion truth index.

Overview
Company
Impact
Profile match
IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

 

About the Job

 

We’re searching for a Human Resources Manager to support and manage different HR functions within our Calgary, AB campus and internationally. 

 

As Human Resources Manager, You Will…

Assist in the development and implementation of programs that will drive increased employee satisfaction

Identify and initiate Human Resource process improvements

Support the communication, reporting and related governance of employment regulations

Assist in the development and maintenance of company salary structure, documentation and job evaluation systems

Perform competitive market analysis of compensation and benefit programs

Conduct new employee orientations and reorientations as policies and benefits change

Maintain HR databases, computer software systems and manual filing systems

 

As Human Resources Manager, You Have…

Bachelor's Degree in Human Resources, HR Designation achieved or in process (preferred)

A minimum of 3-5 years of HR experience in a fast-paced environment

Demonstrated expertise in developing and managing relationships with internal customers

Must have experience investigating matters and making recommendations/ decisions based upon findings

Above average verbal and written communication skills - ability to speak accurately, use proper grammar and good enunciation.

Strong analytical, problem solving and decision-making skills

The ability to adapt within a fast-paced, dynamic and changing environment

The ability to self-manage, organize multiple tasks with accuracy and timeliness

The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

The ability to listen and maintain patience during difficult situations

The ability to work independently and with a team

A service-oriented attitude 

The ability to travel internationally when required 

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