Product Manager (CCP for ICT Professionals)

KEY RESPONSIBILITIES

• Manage the lifecycle of IP-Tribe’s telecommunications, managed services, digital infrastructure and software-related solution offerings, from product planning and validation through launch, adoption, performance review and continuous improvement.
• Develop and maintain product roadmaps based on customer needs, market opportunities, business priorities, technology developments and product performance.
• Conduct customer, competitor and market research to identify product gaps, evolving customer requirements, emerging opportunities and areas for enhancement across IP-Tribe’s solution portfolio.
• Translate validated customer and business needs into product requirements, user stories, feature priorities, acceptance requirements and enhancement plans for coordination with the relevant technical and development teams.
• Use Jira to manage product roadmaps, product backlogs, feature priorities, product requirements, lifecycle milestones, enhancement actions, review activities and cross-functional product workflows.
• Establish structured product prioritisation criteria to assess proposed features and enhancements according to customer value, market demand, strategic fit, feasibility, adoption potential and expected business impact.
• Guide products through key lifecycle stages, including concept assessment, requirement definition, validation, launch readiness, customer adoption, performance review and continuous enhancement.
• Use Power BI to analyse product performance, customer usage trends, adoption rates, feature utilisation, service indicators and other relevant product-level data to support product decisions and roadmap planning.
• Use GitHub to review release information, issue histories, technical product updates, version changes and relevant product-development artefacts when assessing product readiness, feature progress and enhancement requirements.
• Use Microsoft 365 to prepare and maintain product roadmaps, product requirement documents, product briefs, prioritisation records, review findings, stakeholder presentations and management updates.
• Evaluate product performance using customer feedback, usage indicators, adoption trends, product functionality, service performance and commercial considerations, and recommend prioritised improvements.
• Assess potential technology integrations, ecosystem opportunities and product partnerships that may strengthen product value, usability, competitiveness or customer adoption.
• Coordinate with solution architecture, AI product development, software, analytics, customer-facing and commercial teams to align product requirements and priorities while maintaining clear separation from technical implementation and project delivery.
• Prepare product positioning inputs, product value propositions, customer use cases and product-readiness recommendations to support customer-facing and commercial teams.
• Monitor telecommunications, digital infrastructure, software and emerging technology developments to identify implications for IP-Tribe’s future product roadmap and portfolio direction.

QUALIFICATIONS & SKILLS

• Strong product planning, prioritisation, and lifecycle management skills.
• Ability to translate customer and market needs into clear product requirements.
• Good understanding of product roadmaps, feature prioritisation, and enhancement planning.
• Ability to interpret product performance, adoption trends, and customer feedback.
• Strong communication, stakeholder coordination, and decision-making skills.
• Good awareness of telecommunications, digital solutions, and emerging technology trends.

Skills

Analyse Product Performance, Product Planning, Product Requirements, Managerial Skills, functional review, Product Lifecycle Management, Technical Requirements Gathering, Delivering Digital Solutions, Technical Product Development, Solution Architecture