Inventory Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Key Areas of Responsibility: Principal Activities

 Maintain the company’s material and stocked product inventory including stock profiles and stock locations by ensuring that the physical stocks match that of the system.

 Schedule and perform regular cycle counts and annual stock counts to ensure all inventory is accounted for and reported according to company policy.

 Reconcile inventory discrepancies and report stock issues to management.

 Ensure integrity and accuracy of the stock management system.

 Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved.

 Perform general inventory control tasks and year-end stock count special tasks, all in a timely and accurate manner.

 Assess inventory output on a daily, weekly, or monthly basis to identify trends in productivity.

 Manage cycle counts of product inventories on a regular basis.

 Lead others in safe work practices, especially when in a distribution center environment.

 File claims when defective products are discovered during receiving, picking or cycle counts.

 Check date-sensitive products for expiration and facilitate removal or transfer of product as per customer requirements.

 Assists in recruiting, hiring, and training the team on inventory aspects.

 Coordinate regular inventory audits.

 Assist in Designing and implementing an inventory tracking system to optimize inventory control procedures.

 Perform daily analysis to predict potential inventory problems.

Customer Relationship

 Maintain a good working relationship with customers by responding to all inquiries and complaints concerning inventory.

 Act as a liaison between the warehouse and the customer for any operational inventory requirements or changes.

 Investigate and communicate client complaints in accordance with established contact, site and company protocol.

 Provide inventory reports as per customer requirement and as and when requested.

Documentation

 Maintain updated and accurate records of inventory, including transfers, adjustments, cycle counts and annual stock counts.

 Develop and implement efficient inventory management procedures.

Internal coordination

 Coordinate with the warehouse team to expedite customer shipments, customer claim requests and other inventory related queries.

 Coordinate with customer for any inventory related adjustments or changes.

Monthly Reporting

 Produce daily reports to ensure key critical areas of the stock system are controlled and any discrepancies addressed and resolved.

 Prepare, generate, and file inventory reports; review reports monthly with management.

 Prepare detailed reports on inventory operations, stock levels and adjustments.

 Prepare generate and file annual stock count reports

Training/Special Skills required:

Computer Skills

 Possess relevant IT skills in basic MS Office applications - outlook, excel & word.

 SAP WMS/EWM functions

 Knowledge on RF gun usage.

Language Skills

 English (reading, writing, verbal)

 Business writing proficiency

Mathematical Skills

 Strong analytical and problem-solving skills.

Other Skills

Working knowledge of inventory control practices.

 Strong attention to detail accuracy and accomplishes job task in a timely manner.

 Ability to perform duties with minimal supervision or guidance.

 Ability to multi-task.

 Effective communication skills.

 Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.

 Should be proactive.

Nature and Scope:

 Ensure that the warehouse stock inventory is stable and accurate.

 Job involves close co-ordination with the Customer and the Operations Team.

 Direct contact with both external and internal customer to match our services with requirements.

Qualifications & Characteristics:

Qualification:

 Diploma or bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field.

 Minimum 3-5 years of experience in inventory control, warehousing, or logistics, preferably with supervisory experience.

 Good knowledge of inventory management, stock control, cycle counting, and reconciliation processes.

 Experience with SAP, WMS, or similar inventory management systems.

 Strong proficiency in MS Excel and inventory reporting.

 Understanding of FIFO/FEFO, batch management, stock rotation, and warehouse best practices.

 Knowledge of inventory accuracy, variance investigation, and root cause analysis.

Key Characteristics:

 Strong attention to detail and accuracy.

 Good analytical and problem-solving skills.

 Strong leadership and team supervision capabilities.

 High level of ownership and accountability for inventory accuracy.

 Proactive in identifying and resolving stock discrepancies and process gaps.

 Able to coordinate effectively with Operations, Customer Service, and customers.

 Strong planning, organization, and time-management skills.

 Able to work effectively under pressure and manage multiple operational priorities.

 Good communication and stakeholder-management skills.

 Strong focus on process compliance, continuous improvement, and inventory integrity.

 Capable of conducting root cause analysis and implementing corrective/preventive actions (CAPA).

 Demonstrates a safety, quality, and compliance-focused mindset.

Category: Operations Group