GPCE Intern

About the Team

Global Private Client Engagement, or GPCE, is responsible for developing and executing strategic client engagement and experience initiatives at Itaú Private Bank Internal.

Our work includes creating differentiated client experiences, exclusive events, curated content, benefits, partnerships, and initiatives that strengthen relationships with Private Banking clients across international markets.

Why This Role Matters

The GPCE team combines creativity, data, and client insights to design meaningful experiences for Private Banking clients. This intern will help the team transform event information, performance indicators, and client feedback into clear reports and strategic materials while also supporting the planning and execution of client events and engagement initiatives.

We are seeking a dynamic, analytical, creative, and collaborative intern with a strong interest in client experience, innovation, and relationship management. This opportunity is ideal for someone eager to grow in a fast-paced, international, and high-performance environment.

What You’ll Do

• Support the planning, coordination, and execution of events, exclusive experiences, and client engagement initiatives for Private Banking clients.
• Contribute to Client Engagement and Client Experience projects focused on delivering exceptional client experiences.
• Provide hands-on support with event preparation and execution, coordinating with internal teams and external partners.
• Prepare executive presentations, reports, dashboards, event summaries, and strategic materials.
• Organize, consolidate, and analyze data, performance indicators, survey results, NPS, and client feedback to identify insights and opportunities for improvement.
• Use AI tools and digital solutions to support research, analysis, content development, reporting, and process optimization.
• Conduct market research and benchmarking on client experience trends and innovative engagement practices.
• Support project tracking, timelines, deliverables, and coordination with internal teams and external partners.
• Assist in developing communication materials related to team initiatives, ensuring clarity, consistency, and attention to detail.
• Collaborate with colleagues in the United States and Brazil to consolidate information and support reporting activities.

What We’re Looking For

• Currently pursuing a bachelor’s degree in Business Administration, Marketing, Communications, International Relations, Economics, or a related field.
• Strong interest in Private Banking, Client Engagement, Customer Experience, and high-net-worth client relationships.
• Proficiency in Portuguese and English.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Familiarity with generative AI tools such as ChatGPT, Copilot, or similar platforms.
• Ability to organize and interpret data, identify key takeaways, prepare reports, and develop structured presentations.
• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Excellent interpersonal skills and the ability to collaborate effectively with cross-functional and international teams.
• A proactive, accountable, and resourceful approach, with the ability to anticipate needs and follow through on commitments.
• Creativity and curiosity, with enthusiasm for exploring new ideas, trends, technologies, and ways to enhance client experiences.
• Flexibility and adaptability to work effectively in a dynamic environment with evolving projects and priorities.
• A problem-solving mindset and the ability to identify challenges, propose solutions, and respond efficiently.
• Discretion and professionalism when handling information in a Private Banking environment.
• Ability to work 30 hours per week for the full one-year internship.
• Ability to work from the Miami office.
• Flexibility to occasionally support events outside standard business hours.

Preferred Qualifications

• Academic, extracurricular, or professional exposure to event coordination, marketing, hospitality, or client relationship activities.
• Experience organizing university events, speakers, catering, guest lists, or related activities.
• Experience working with survey results, client feedback, NPS, performance indicators, or event data.
• Familiarity with data visualization tools such as Power BI.
• Interest in luxury, lifestyle, innovation, and premium client experiences.
• Experience with project management tools and collaborative platforms.

Who We’re Looking For

We are looking for someone who combines analytical thinking with a genuine appreciation for client experience. This person should be highly organized, curious, motivated, and comfortable transforming ideas, feedback, and data into clear, actionable materials.

The ideal candidate enjoys collaborating with others, takes initiative, anticipates next steps, and operates effectively in a fast-paced environment. They should also be comfortable balancing analytical and reporting responsibilities with hands-on event support.

This is an opportunity to contribute to the continuous evolution of the client experience at Itaú Private Bank International while gaining exposure to Private Banking, international markets, executive reporting, artificial intelligence, and premium client engagement initiatives.

Compliance with Anti-Money Laundering and Bank Secrecy Act related principles, laws, rules and regulations, as well as Itau’s related policies and procedures.