FSO Engineer / Desktop Support Engineer (Band 2)

ITproposal • Dutch • English • Bachelor's Degree • 12 days ago
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Salary
≈ $27k – $52k per year (Estimated)
Location
In office (Tilburg)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 9, 2026.

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ITproposal

ITproposal is a Dutch IT services company headquartered in Amsterdam that provides service desk support, managed IT services, cybersecurity, cloud and network management, hardware and IT staffing to small businesses and enterprises. Founded in 2019 by Enes Bagci and Tunahan Gider, it serves more than 150 clients from offices in Amsterdam, Antwerp and Karaman, and places engineers on fixed-term assignments at client sites across Europe and beyond. Its job board lists contract roles such as Nutanix and networking support engineers in many countries, SAP Basis consultants, IAM engineers for SailPoint and other IT specialists in the Netherlands and Belgium.
itproposal.com • HQ: Amsterdam, Netherlands • IT Help Desk & Service Desk • IT Staffing & Staff Augmentation • Managed IT Services (MSP) • 501-1000 employees • Est. 2019
Tech stack of ITproposal

Job Description - FSO Engineer / Desktop Support Engineer (Band 2)

Position

FSO Engineer / Desktop Support Engineer (Band 2)

Location

Tilburg

Start Date

1 July 2026

Employment Type

Onsite Support Role

Role Overview

We are seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The ideal candidate must have a minimum of 2 years' onsite desktop support experience and basic networking knowledge.

The engineer will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents through a ticketing system, and ensure high levels of customer support and operational consistency.

Candidates must be able to communicate effectively in both English and Dutch/local language.

Key Responsibilities

  • Provide first and second-line technical support for end users.

  • Troubleshoot and resolve hardware, software, printer, and application issues.

  • Provide onsite and remote desktop support services.

  • Log, track, update, and resolve incidents within the ticketing system.

  • Support Windows operating systems and Microsoft Office applications.

  • Install, configure, upgrade, and troubleshoot desktops, laptops, and peripherals.

  • Perform break-fix support and preventative maintenance activities.

  • Support network connectivity troubleshooting and basic networking issues.

  • Work with third-party vendors to resolve complex technical problems.

  • Support mobile devices including iOS and Android.

  • Provide support for Apple/Mac users where required.

  • Escalate unresolved issues appropriately to supervisors or higher support teams.

  • Maintain SLA compliance and provide timely status updates to users.

  • Support IT-related projects and after-hours activities when required.

Technical Skills & Experience

Required Experience

  • Minimum 2+ years of onsite desktop support experience.

  • Experience using ITSM/ticketing tools.

  • Experience supporting enterprise users in a corporate environment.

  • Basic networking knowledge and troubleshooting experience.

Required Technical Skills

  • Windows 7, Windows 8.1, Windows 10 support

  • Microsoft Office 365

  • Active Directory and Group Policies (GPO)

  • Desktop/laptop hardware troubleshooting

  • Printer support and troubleshooting

  • Cisco Jabber support

  • Mobile Device Management (iOS & Android)

  • Enterprise antivirus and encryption solutions

  • Basic Mac OS support

  • Network connectivity troubleshooting

Certifications (Preferred)

  • CompTIA A+

  • Microsoft Certified Professional (MCP) or equivalent

Education

  • Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

Soft Skills

  • Strong analytical and troubleshooting abilities

  • Excellent communication and customer service skills

  • Ability to multitask and prioritize effectively

  • Strong documentation and reporting skills

  • Team-oriented with the ability to work independently

  • Flexible and adaptable in fast-paced environments

  • Willingness to work after-hours or weekends when required

Language Requirements

  • English (Required)

  • Dutch / Local language (Required)

Additional Information

  • Dedicated onsite support role

  • Networking experience is advantageous

  • Immediate availability or short notice preferred

  • Candidate must be eligible to work in the Netherlands

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