ប្រធានក្រុមហាងលក់រាយ (Store Supervisor, 8:00 AM - 5:00 PM)

I. JOB PURPOSE

The Branch Supervisor is responsible for supervising the day-to-day operations of the Home-Fix Retail Store, ensuring smooth store operations, excellent customer service, proper product presentation, store cleanliness, security, and compliance with company policies and procedures.

The position supports the Branch Manager / Branch Assistant Manager in achieving sales and operational targets while maintaining a professional, safe, organized, and customer-friendly retail environment.

II. KEY RESPONSIBILITIES
1. Store Operations Management
• Supervise daily opening and closing operations of the retail store.
• Ensure the store operates according to approved company policies, procedures, and operating standards.
• Monitor staff attendance, punctuality, grooming, discipline, and work performance.
• ....

2. Customer Service
• Ensure customers receive professional, friendly, and timely service.
• Monitor customer flow and ensure customers are properly assisted when required.
• Handle customer complaints and service issues professionally and escalate serious cases to the Branch Manager.
• ....

3. Sales & Commercial Support
• Support the Branch Manager in achieving branch sales and revenue targets.
• Monitor daily sales performance and identify gaps against targets.
• Encourage the retail team to actively support sales and customer conversion.
• ....

4. Product Display & Visual Merchandising
• Ensure products are properly displayed, organized, labeled, and easy for customers to find.
• Maintain product facing, fronting, and shelf presentation according to company standards.
• Ensure promotional displays, POSM, price tags, and product information are correctly installed.
• ....

5. Inventory & Stock Control
• Coordinate with the relevant inventory/warehouse team regarding stock availability.
• Monitor stock levels and identify fast-moving, slow-moving, and out-of-stock products.
• Support regular stock counting and stock verification activities.
• ....

6. Cash & Transaction Control
• Support proper control of customer transactions and payment processes.
• Ensure sales documents, receipts, and related records are properly maintained.
• Coordinate with the cashier/finance team regarding transaction issues when required.
• ....

7. Store Cleanliness, Safety & Security
• Supervise the Cleaner to ensure all store areas are clean and presentable.
• Ensure sales areas, shelves, counters, entrances, restrooms, and customer areas meet cleanliness standards.
• Coordinate with the Security Guard to maintain store security and customer safety.
• ....

8. Team Supervision & People Management
• Provide daily guidance and direction to direct reports.
• Monitor employee performance, discipline, attendance, and service behavior.
• Conduct daily briefings and communicate operational priorities.
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9. Reporting & Administration
• Prepare and submit daily/weekly operational reports as required.
• Monitor daily sales, customer service, stock, operational, and incident information.
• Maintain branch checklists, inspection records, and operational documents.
• ....

10. Other
• the others task assignment by top management

III. JOB REQUIREMENTS

*Education:
• Bachelor's degree in Business Administration, Retail Management, Marketing, Management, or a related field.
• Diploma or equivalent qualification with relevant retail experience may also be considered.

*Experience:
• 2–4 years of experience in retail store operations, branch operations, customer service, sales, or a related field.
• Previous supervisory experience is preferred.
• Experience in Home Improvement, Construction Materials, Hardware, Paint, Furniture, or Consumer Retail is an advantage.

📋 How to Apply
Ready to take the next step in your career? Send your CV and cover letter to our HR team today:

📨 [email protected]
📞 […] / […] / […]
📍 Office Address: #51, St. 271, Sangkat Phsar Derm Thkov, Khan Chamkarmorn, Phnom Penh.