Customer Service Manager

Job Title: Customer Service Manager
Department: Customer Service
Reports To: Senior Management / Designated Department Head
Location: Giza, Zayed, Egypt

Job Purpose

To lead and manage the Customer Service function, ensuring high-quality customer experience, effective complaint resolution, efficient team performance, and consistent implementation of company policies and service standards throughout the customer journey

Requirements

• Strong leadership and team-management capabilities.

• Excellent communication, negotiation, and conflict-resolution skills.

• Analytical thinking and performance-monitoring abilities.

• Strong decision-making and problem-solving skills.

• Ability to manage escalations and competing priorities.

• High level of accountability, professionalism, and customer focus.

• Lives nearby Shiek Zayed City