Intern – IT

Overview

The IT Intern will provide technical and administrative support to the IT department, ensuring the efficient operation of IT systems, end-user services, and digital collaboration platforms across Jhpiego Tanzania. The intern will gain hands-on experience in IT service management, Microsoft 365 administration, network support, cybersecurity, user training, and digital workplace technologies while supporting organizational objectives in the health sector.

This position will be closed on November 10, 2026.

Responsibilities

1. IT Service Desk & Ticketing System Support

• Provide first-level technical support to staff through the organization's IT ticketing system.
• Log, categorize, prioritize, track, and resolve IT support requests in accordance with established Service Level Agreements (SLAs).
• Escalate complex technical issues to the appropriate IT personnel when necessary.
• Resolve ticket queues and provide timely updates to users regarding issue resolution status.

2. Computer Configuration & End-User Support

• Configure, deploy, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Install, upgrade, and troubleshoot operating systems and standard business applications.
• Support onboarding and offboarding processes, including workstation setup and equipment allocation.
• Diagnose and resolve hardware, software, and connectivity issues.
• Maintain accurate records of IT assets and device configurations.

3. SharePoint & Microsoft 365 Support

• Provide user support for SharePoint Online, Teams, OneDrive, Outlook, and other Microsoft 365 services.
• Support SharePoint content organization, access management, and user adoption initiatives.
• Assist in troubleshooting Microsoft 365-related issues and requests.
• Promote best practices for collaboation and information management.

4.Network Infrastructure & Performance Management

• Assist in monitoring network performance, availability, and connectivity across Jhpiego offices.
• Support troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
• Participate in routine network maintenance and performance optimization activities.
• Monitor network devices and report anomalies, outages, or performance bottlenecks.
• Assist in maintaining network documentation and inventories.

5.IT Training & Digital Literacy

• Develop user-friendly IT training materials, quick reference guides, and knowledge articles.
• Facilitate end-user awareness sessions as part of the Click Smart IT Program, conducted on a bi-weekly basis.
• Train staff on cybersecurity awareness, Microsoft 365 tools, SharePoint, and organizational IT policies.
• Support onboarding sessions for new staff members on IT systems and services.
• Gather participant feedback and continuously improve training content and delivery methods.

6.Information Security & Compliance

• Support implementation of IT security policies, standards, and procedures.
• Assist in endpoint protection monitoring, antivirus updates, and vulnerability management activities.
• Promote cybersecurity best practices among staff.
• Support compliance with organizational data protection and information security requirements.

7. Documentation & Reporting

• Maintain accurate IT documentation, system records, inventories, and configuration records.
• Participate in developing user manuals, technical procedures, and standard operating guidelines.
• Prepare periodic reports on service desk performance, training activities, and infrastructure support.
• Assist with maintaining knowledge management repositories and IT documentation libraries.

8.IT Projects & General Support

• Participate in IT infrastructure, digital transformation, and system improvement projects.
• Provide technical support during workshops, meetings, webinars, and organizational events.
• Perform other IT-related duties assigned by the supervisor.

Required Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, Computer Engineering, Telecommunications, Cybersecurity or a related field

Required Knowledge and Skills

• Basic knowledge of computer hardware configuration and troubleshooting.
• Familiarity with Microsoft Windows operating systems and Microsoft 365 applications.
• Understanding of Active Directory and user account management.
• Basic knowledge of SharePoint Online and Microsoft Teams.
• Understanding networking concepts including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and VPN.
• Familiarity with IT ticketing systems and service desk operations.
• Knowledge of cybersecurity principles is an added advantage.
• Ability to create training materials and deliver user training sessions.

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at www.jhpiego.org/careers

Applicants must submit a single document for upload to include cover letters, resume, and references.

For further information about Jhpiego, visit our website at www.jhpiego.org

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

RECRUITMENT SCAMS & FRAUD WARNING

Jhpiego has become aware of scams involving false job offers. Please be advised:

• Recruiters will never ask for a fee during any stage of the recruitment process.
• All active jobs are advertised directly on our careers page.
• Official Jhpiego emails will always arrive from a Jhpiego.org email address.
• Please report any suspicious communications to [email protected]